Team Member Relations Manager (37454)

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Agua Caliente Casinos is seeking a Team Member Relations Manager to support the Human Resources Manager as a liaison addressing Team Member issues. The role researches complaints, communicates policy changes, and advises on programs affecting workplace culture.

It includes administering benefit plans and ensuring adherence to internal controls and procedures. The position emphasizes a high-visibility presence, collaboration with HR, and coordinating Team Member forums when needed, while

Qualifications

• Requires high school diploma or GED.
• 2 years of college preferred.
• 2-3 years HR experience required or a combination of related education and experience.

Responsibilities

• Maintain a high visible presence and direct contact with Team Members within their normal work environment.
• Make recommendations to the Human Resources Manager to establish policies and procedures to improve Team Member Relations.
• Research concerns and issues of active Team Members.
• Communicates appropriate information to Team Members as directed.
• Coordinate Team Member forums as needed.
• Provide excellent guest service.
• Adhere to all Tribal Ordinance, Regulations, and ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Skills

Management

Computer skills

Education

High school diploma or GED

2 years college preferred

Job description

DescriptionThe Team Member Relations Manager s upports the Human Resources Manager as a liaison in responding to Team Member issues. The Team Member Relations Manager r esearches Team Member complaints; assists in the communication of company and corporate decisions with regard to policy changes; works with and/or suggests to Human Resources Team Members, programs affecting workplace culture. Administers Team Member benefit plans such as life, health dental, disability insurance, Leave of Absence and Workers’ CompensationTeam Member Relations Manager Essential Duties and Responsibilities (other duties may be assigned)Maintains a high visible presence and direct contact with Team Members within their normal work environmentMakes recommendations to the Human Resources Manager to establish policies and procedures to improve Team Member RelationsResearches concerns and issues of active Team MembersKnowledgeable of company, departmental and central policies, policy changes and decisionsCommunicates appropriate information to Team Members as directedAs directed by the Human Resources Manager, shall coordinate Team Member forums as neededProvide excellent guest serviceMust adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating ProceduresSupervisory ResponsibilitiesNoneQualificationsHigh school diploma or GED2 years of college preferred2-3 years Human Resources experience required or a combination of related education and experienceStrong management and computer skillsWorking Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1-mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.