Team Member Relations Manager

Prairie Band Casino & Resort; Mayetta (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Prairie Band Casino & Resort is seeking a Team Member Relations Manager to uphold confidentiality and foster open communication among team members, management, and directors about performance expectations and work environment issues.

You will monitor compliance with labor laws and company policies, manage the grievance process, and lead investigations and dispute resolution in alignment with tribal, state, and local requirements for a sovereign tribal enterprise.

Qualifications

• Experience in HR management with accountability for team oversight and employee relations.
• Strong familiarity with tribal employment standards and applicable labor laws.
• Proven ability to manage confidential information and sensitive investigations.
• Experience implementing or improving employee relations programs.

Responsibilities

• Develop and administer the Team Member Relations Program.
• Interface with Team Members, government agencies, and educational institutions.
• Review exit interviews to determine corrective actions and retention opportunities.
• Lead dispute resolution and investigations into Team Member grievances.
• Advise senior management on employment issues affecting work environment.
• Oversee training and development within Human Resources.

Skills

Supervisory skills

Communication skills

Labor law knowledge

Scheduling & on-call

Organizational planning

Microsoft Office

Problem-solving

Education

Bachelor’s degree in HR or Business Administration

Job description

The Team Member Relations Manager is responsible for maintaining a high level of confidentiality regarding Team Member issues and concerns, and ensuring that open communication is practiced among Team Members, management/supervisors and directors regarding performance expectations and work environment issues. This job position monitors the PBCR work environment to ensure consistent compliance with appropriate labor laws and established Team Member management policies and procedures. The Team Member Relations Manager is additionally responsible for dispute resolution and investigation, and management of the Team Member grievance process. This position requires vigilant oversight and application of tribal, local, and state Team Member policies and regulations (to the extent these regulations are appropriate for an enterprise wholly owned by a sovereign Tribal nation).

The Team Member Relations Manager is responsible for maintaining a high level of confidentiality regarding Team Member issues and concerns, and ensuring that open communication is practiced among Team Members, management/supervisors and directors regarding performance expectations and work environment issues. This job position monitors the PBCR work environment to ensure consistent compliance with appropriate labor laws and established Team Member management policies and procedures. The Team Member Relations Manager is additionally responsible for dispute resolution and investigation, and management of the Team Member grievance process. This position requires vigilant oversight and application of tribal, local, and state Team Member policies and regulations (to the extent these regulations are appropriate for an enterprise wholly owned by a sovereign Tribal nation).

About the Role

The Team Member Relations Manager is responsible for maintaining a high level of confidentiality regarding Team Member issues and concerns, and ensuring that open communication is practiced among Team Members, management/supervisors and directors regarding performance expectations and work environment issues. This job position monitors the PBCR work environment to ensure consistent compliance with appropriate labor laws and established Team Member management policies and procedures. The Team Member Relations Manager is additionally responsible for dispute resolution and investigation, and management of the Team Member grievance process. This position requires vigilant oversight and application of tribal, local, and state Team Member policies and regulations (to the extent these regulations are appropriate for an enterprise wholly owned by a sovereign Tribal nation).

Responsibilities

• Responsible for the development and administration of the Team Member Relations Program; Team Member advocacy, and diversity program.
• Interfaces with Team Members, government agencies, and educational institutions.
• Review exit interviews with department leadership to determine corrective action to retain valued staff and/or improve Team Member retention.
• Discusses exit interview findings with senior management, and identify opportunities for improvement.
• With approval from senior management, establish constructive Team Member relations practices that support a positive employer-team Member relationship and morale within the parameters of the Company’s principles, policies, and programs.
• Reviews current Team Member policies for compliance with local, state, government, and tribal labor policies and regulations, and advises Senior Management of areas of concern.
• Oversees the administration of PBCR’s classification of Team Members consistent with the provisions of the Fair Labor Standards Act, the Family Medical Leave Program, and Team Member leave under established policies and procedures.
• Acts as the primary contact between management and Team Members during initial stages of conflict management including mediation and grievance proceedings.
• Facilitates dispute resolution and investigation of Team Member grievances.
• Helps Team Members, supervisors, and department heads to settle work-related conflicts through advice and recommendation.
• Maintains the highest level of confidentiality.
• Promotes development of top talent within the property in accordance with company plans.
• Protects company and Team Member interests in the grievance process, within current Human Resources policies in evaluating Team Member complaints.
• Advises senior management of significant employment challenges that affect the overall work environment of the Property and the achievement of PBCR’s strategic objectives.
• Oversees PBCR’s training and Team Member development program.
• Answers all Team members or public requests promptly and professionally.
• Maintains an exceptional personal appearance and behavior, reflecting the image of the Property and the Human Resources Department.
• Remains abreast of current trends, regulatory changes, and cost containment alternatives.
• Ensures the Director is aware of and advised of the status of any outstanding Human Resources issues and projects.
• Carries out supervisory responsibilities by the organization’s policies and applicable laws.
• Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
• Develops and participates in special projects and completes other duties as requested or assigned.

Qualifications

• High School Graduate or GED
• Five years of Human Resources management experience, with one year of administration experience
• Bachelor’s degree in Human Resources, Business Administration or an equivalent combination of education and experience.
• An additional 5+ years of gaming experience may be substituted for the education requirement.
• A record of satisfactory performance and reliability in all prior and current employment as evidenced by positive employment references from previous and current employers.

Required Skills

• Strong supervisory and management skills.
• Exceptional facilitation and communication abilities.
• Technical expertise in Tribal employment law, the Fair Labor Standards Act, and PBCR’s application of the Family Medical Leave Program.
• The ability to maintain an established work schedule that provides management oversight of team members, and on-call assistance, including nights, weekends, and holidays.
• Effective use of organizational and planning skills with attention to detail and follow-through.
• Knowledge of Microsoft Office Suite, Microsoft Word, Microsoft Excel, and Internet software.
• Computer-related problem-solving skills through the use of available training and help desk.

Preferred Skills

• PHR or SPHR certified

Physical, Mental, and Environmental Demands

• Must be able to maneuver to all areas of the casino and be able to lift up to 25 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk.
• Must have the manual dexterity and coordination to operate office equipment, including phones, personal computers, fax machines, and photocopiers.
• Must be able to work at a fast pace in stressful situations and be able to handle multiple tasks simultaneously.
• Must be able to read, write, speak, and understand English.