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Team Member, Petsense

Petsense by Tractor Supply

Reidsville (NC)

On-site

USD 30,000 - 40,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic team. This role focuses on delivering exceptional customer service while supporting various selling initiatives. You will engage with customers, operate cash registers, and ensure the well-being of live animals. Ideal candidates will possess strong communication and problem-solving skills, along with a passion for pets. This is a fantastic opportunity to grow within a supportive environment that values teamwork and customer satisfaction. Join us in making a difference in the lives of our customers and their pets!

Benefits

Medical, Dental, and Vision Coverage

Company-Paid Life Insurance

Paid Parental Leave

Tuition Reimbursement

Adoption and Surrogacy Assistance

Qualifications

Retail experience and/or pet knowledge preferred.
Ability to read, write, and count accurately.

Responsibilities

Interact with customers and provide legendary service.
Operate cash register and assist with merchandise.
Ensure safety and well-being of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Flexibility and Adaptability

Education

High School Diploma or Equivalent

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:

Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Take the initiative to support selling initiatives (TEAM):

Thank the Customer
Engage with the customer and/or pet
Advise products or services
Make it Memorable

Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Team Member be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:

Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company
Recovery of merchandise
Participate in mandatory freight process
Complete Plan-o-gram procedures (merchandising, sets, and resets)
Assemble merchandise
Perform janitorial duties
Execute price changes/markdowns
Assist customers with loading purchases
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties

Team Members also may be required to perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

Preferred Knowledge, Skills Or Abilities

Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
Strong communication and problem-solving skills.
Basic computer skills.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

Working environment is favorable, generally working inside with moderate noise.
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

This position is non-sedentary.
It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift.
Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to read, write, and count accurately to complete all documentation.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to process information / merchandise through the point-of-sale system.
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
Ability to successfully complete all required training and certification.
Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Retail

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