Team Member, Petsense

Petsense by Tractor Supply; Henderson (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their vibrant store environment. This role emphasizes providing exceptional customer service while engaging with pets and their owners. You will support various selling initiatives, operate cash registers, and ensure the well-being of live animals. Ideal candidates will possess strong communication skills and a passion for pets. Join a company that values its team members and offers comprehensive benefits, including medical and tuition reimbursement, while promoting a safe and enjoyable workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail experience preferred.
• High school diploma preferred but not mandatory.

Responsibilities

• Interact with customers and team members, providing legendary customer service.
• Operate cash register, assist customers, and maintain store cleanliness.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Pet Knowledge

Education

High School Diploma or Equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure safety and well-being of live animals, including sanitizing and maintaining tanks
  • Complete all documentation related to duties
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately regardless of education level.

Preferred knowledge, skills, or abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Mostly indoor environment with moderate noise.
• Hard surfaces like concrete and asphalt; adequate lighting and temperature.
• Work shifts generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive environment, adhering to safety guidelines.

Physical Requirements

• This is a non-sedentary position.
• Must have stamina and ability to move quickly and safely throughout the store and outdoors.
• Operate equipment safely and efficiently.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment including computers and cash registers.
• Read, write, and count accurately for documentation.
• Communicate effectively with team and customers.
• Process merchandise through POS system.
• Transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Complete all required training and certifications.

Disclaimer

This job description provides an overview of responsibilities. It is not exhaustive. All duties should be performed as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide us. We believe in managing your time for success and caring about what you care about!