Team Member, Petsense

Petsense by Tractor Supply; Brandon (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Team Member for their Petsense store. The role involves providing exceptional customer service, supporting sales initiatives, and performing various tasks to ensure a safe and welcoming environment for customers and pets alike. Ideal candidates should possess strong communication skills and a passion for pets. Flexible availability is essential as shifts may vary.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Retail experience and/or pet/live animal knowledge preferred.
• Ability to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Operate cash register and perform merchandise recovery.
• Ensure the safety and well-being of live animals.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented. You must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including but not limited to:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight processing
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing and maintaining tanks
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred but not required. Ability to read, write, and count accurately is essential.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally indoor environment with moderate noise.
• Hard surfaces like concrete or asphalt; adequate lighting and temperature.
• Work shifts typically range from 4 to over 8 hours.
• Promote a safe and productive environment, adhering to safety guidelines.

Physical Requirements

• This position is non-sedentary and requires physical stamina.
• Ability to move quickly and safely throughout the store and outdoor areas.
• Operate equipment safely and accurately.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment and process information accurately.
• Transfer merchandise weighing up to 50 pounds.

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by a supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources, among others. Eligibility and offerings vary by role and individual circumstances.