Team Member Eataly Caffe Rockefeller Tipped

Eataly North America; New York (NY); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Staff meals

Job summary

Eataly North America is opening a new Eataly Caffè in New York and seeking Team Members to deliver exceptional hospitality and coffee experiences. You’ll craft specialty beverages, assist guests, and work across front-of-house and back-of-house to uphold Eataly’s standards and allergen awareness.

Join a passionate team focused on Italian espresso culture, quality ingredients, and memorable guest experiences.

Qualifications

• Excellent guest service and hospitality skills.
• Strong communication with guests and team members.
• Barista experience on a manual espresso machine preferred.

Responsibilities

• Provide outstanding service and product knowledge to guests.
• Greet and assist guests throughout their experience at Eataly Caffè.
• Prepare and serve authentic espresso beverages and cafe items.
• Maintain cleanliness and safety standards across front-of-house and back-of-house areas.

Skills

Outstanding guest service

Communication skills

Barista experience

Team collaboration

Food & beverage knowledge

Tools

POS system

Job description

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for Team Members to help be part of this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Eataly Caffe Team Members serve as brand ambassadors, embodying Eataly’s core values of hospitalityand exceptional quality. Team members skillfully craft and serve a variety of specialty hot and coldbeverages, following Eataly’s recipes while also accommodating guests' special requests.Team members work across all areas of the operation in both back-of-house and front-of-house. Inaddition to beverage preparation, team members are responsible for maintaining cleanliness and
upholding health and safety standards. Eataly Caffe Team Members prepare food items following Eataly’srecipes and high standards, ensuring an exceptional experience for every guest.

• Provides guests with outstanding service and in-depth knowledge of specialty products.
• Greets, guides, and assists guests throughout their experience at Eataly Caffè.
• Prepares and serves authentic Italian espresso across multiple counters, including coffee/café drinksand prepared food.
• Seamlessly collaborates with other team members, fulfilling duties across all sections of the Caffè, including back-of-house and front-of-house areas.
• Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
• Maintains Eataly Caffè standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume.
• Ensures the Caffè remains clean and organized at all times in both guest and employee areas through assigned cleaning duties, such as: bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
• Receiving retail and product orders. Unloading, organizing, and stocking deliveries; recording information; communicating shortages, discrepancies, and expired or damaged products.
• Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
• Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills.
• Performs other duties as required or assigned.

• Knowledgeable and enthusiastic about coffee, tea and drink preparation and product
• Outstanding communication and guest service skills
• Ability to follow recipe and execute tasks according to standard
• Ability to follow DOH / Company Regulations
• Ability to perform simple mathematical calculations and follow directions for all production
• 1+ year barista experience on a manual espresso machine preferred

JOB REQUIREMENTS

• Availability to work onsite with a flexible schedule often including early mornings, evenings and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, ovens, drink blender, juicer and Point of Sale
• Dexterity for rapid repeated movements

Compensation

The hourly compensation for this role is $17-$18 per hour + tips

Benefits and Perks

• Medical, Dental, Vision Insurance and Paid Parental Leave
• Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
• Free staff lunch daily and discounts at Eataly
• Fun staff classes on products and Italian cuisine