Team Member - Clean Express Auto Wash

Express Wash Concepts LLC; Troy (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Uniforms

Paid vacation

Training & development

Unlimited Wash Club membership

50% off retail items

Job summary

Express Wash Concepts in Troy, MI is seeking a Team Member to join our fast-growing team. Starting pay is $15.00 per hour with opportunities for advancement and leadership roles within the company.

You will deliver friendly customer service, upsell monthly unlimited car wash packages, and guide customers through available services. Training and advancement opportunities are provided, along with uniforms and paid vacation as outlined in the employee manual.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.

Responsibilities

• Educating customers on Unlimited Wash Club benefits.
• Greet customers and exceed expectations with strong first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality checks and safety protocols.
• Address customer escalations calmly and professionally.
• Pitch memberships to new customers and upsell products.

Skills

Customer service

Sales skills

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Location

285 John R Rd, Troy, Michigan, 48083

Job Description

Ready to turn a job into a career? Join one of the fastest-growing companies in the region, starting at $15.00/hour with opportunities to advance and succeed.

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide more than a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey.

At Clean Express Auto Wash , we're more than just a car wash-we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

Why You'll Love Working Here

• Pay increases tied to training and skill development
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As a Team member, you will focus on providing exceptional customer service and focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Educating our customers on the benefits of our Unlimited Wash Club
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

What You'll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.