Team Member - Clean Express Auto Wash

Express Wash Concepts; Waterford Charter Township (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts is hiring a Team Member at our Waterford location. You will deliver exceptional customer service, promote our Unlimited Wash Club, and upsell products to customers. The role requires standing outdoors, handling transactions, and maintaining safety standards in a fast-paced car wash environment.

Starting pay is $15.00 per hour with opportunities for advancement and skill-based raises. Join a growing team that values growth, training, and community involvement.

Qualifications

• Provide excellent customer service and engage customers.
• Ability to present monthly unlimited wash packages and upsell products.
• Maintain a positive, professional appearance and attitude.

Responsibilities

• Provide exceptional customer service and engage potential customers with upsell opportunities.
• Greet customers and exceed expectations with first impressions.
• Educate customers on Unlimited Wash Club benefits and memberships.
• Operate basic retail equipment (POS) and assist with checkout.
• Participate in safety training and follow company procedures.
• Support daily operations and assist teammates as needed.

Skills

Customer service

Sales upselling

Positive attitude

Team player

Education

High school diploma or equivalent

Job description

Location:

4300 Pontiac Lake Rd, Waterford, Michigan, 48328

Job Description:

Ready to turn a job into a career? Join one of the fastest-growing companies in the region, starting at $15.00/hour with opportunities to advance and succeed.

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide a path to growth and success. Whetheryou'restarting your career or looking to take it to the next level,we'rehere to support your journey.

At Clean Express Auto Wash ,we'remore than just a car wash-we'recommitted to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

WhyYou'llLove Working Here

• Pay increases tied to training and skill development

• Recognition programs

• Ongoing training and professional development

• Unlimited Wash Club membership

• 50% off retail items

• Company-provided uniforms

• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As a Team member, you will focus on providing exceptional customer service andfocussales efforts byengaging potential customers and presenting monthly unlimited car wash packagesand upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Educating our customers on the benefits of our Unlimited Wash Club

• Greet and exceed customer expectations through long-lasting first impressions.

• Actively engage withcustomerspre/post wash to ensure 100% satisfaction.

• Maintain quality assurance throughaccurateQuality Control checks.

• Comply withall safety protocols and standard operating procedures.

• Properly address all customer escalations in a calm and collected manner.

• Understand andoperatebasic functional retail equipment (computer, POS, etc.)

• Pitch our membership when interacting with new customers.

• Learn the wash process and equipment to expand theknowledgebase.

• Perform other related duties asrequiredand assigned.

WhatYou'llNeed to Shine

• High school diploma or equivalent, or current enrollment.

• Ability to work flexible hours, including weekends.

• Stand and move throughout the site for the entire shift in a fast-paced environment.

• Work outdoors in all weather conditions.

• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.

• Positive attitude, willingness to take direction, and a professional appearance.

• Follow safety guidelines and wear the required safety equipment.

Express Wash Conceptsprovidesequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.