Team Member

Mills Civic -2761- West Des Moines; West Des Moines (IA); On-site; USD 16,531 - 20,664; Full time

Job summary

Steak N Shake is conducting open interviews for Drive-thru Operators, Cashiers, and Shake Baristas. The role focuses on delivering fast, friendly service through the drive-thru, handling cash, and maintaining cleanliness and safety standards.

Responsibilities include selling to drive-thru guests, processing payments, and following the seven steps to Drive-thru. You should be able to work shifts and collaborate with teammates to ensure guest satisfaction.

Qualifications

• Basic reading, writing and math are required.
• Good verbal skills and customer service orientation.
• Ability to market the menu and assist guests.
• Able to count change and handle cash accurately.
• Ability to work shift work and stay calm under pressure.

Responsibilities

• Drive-thru operator sells to and services drive-thru guests and collects for each meal prior to serving it.
• Ensure service within 3 minutes or less by following the 7 steps to Drive-thru while maintaining cleanliness, restocking, sanitation, and compliance with policies.
• Secondary duties include any other tasks as assigned.

Skills

Reading & Math

Verbal skills

Count change

Calm under pressure

Market the menu

Guest complaints

Teamwork

Cash register

Tools

Cash register

Job description

Open interviews at Steak N Shake on Friday July 24th from 3pm to 5 pm. Hiring for Cashiers and Shake baristas.

General Purpose

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions

Any and all other tasks assigned.

Essential Physical Requirements

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform

Essential Social & Mental Requirements

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with others
• Able to count change
• Maintain composure while under stress

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