Drive Thru Operator

Steak 'n Shake S Semoran Blvd Orlando; Orlando (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Steak 'n Shake S Semoran Blvd Orlando is seeking a drive-thru operator to efficiently serve guests and take orders through the drive-thru window. You will aim to complete each order within 3 minutes while maintaining cleanliness, safety, and adherence to company policies.

Responsibilities include handling cash, using the register, restocking, and delivering friendly service. You will work with team members to ensure smooth operations, handle guest concerns, and maintain personal hygiene and

Qualifications

• Sell and service drive-thru guests within the required time while following policy.
• Maintain cleanliness, stocking, sanitation, and uniform standards.
• Handle cash and operate the cash register according to policy.

Responsibilities

• Perform other tasks as assigned by management.
• Support team to ensure fast and accurate service.
• Assist guests with questions and resolve simple concerns.

Skills

Customer service

Cash handling

Verbal communication

Teamwork

Attention to detail

Tools

Cash register

POS system

Job description

General Purpose:

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions:

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions:

Any and all other tasks assigned

Essential Physical Requirements:

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform

Essential social & Mental Requirements:

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with others
• Able to count change
• Maintain composure while under stress

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed