Team Member

Whistle Express Car Wash; Thomasville (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Whistle Express Car Wash in Thomasville, AL is seeking a Team Member to deliver outstanding customer service while supporting wash operations. You will guide vehicles, assist with member sign-ups, and help keep the site clean and safe.

This hands-on role emphasizes friendly service, accuracy in account management, and adherence to company policies. Join a team that values efficiency, safety, and a positive customer experience.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to assist with member sign-ups and account management.
• Knowledge of safety procedures and cleanliness standards.

Responsibilities

• Welcome station: provide excellent customer service and assist with sales.
• Wash station: operate wash equipment safely and guide vehicles.
• Convenience station: manage member accounts and maintain inventory.
• General duties: opening/closing, cleaning tunnels and towels prep.

Skills

Customer service

Membership management

Safety awareness

Team communication

Tools

Wash equipment operation

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

Key Responsibilities:

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.
  

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

Whistle Express Car Wash

Life's more fun when it's easy to clean up

Whistle Express Car Wash offers a premium car wash experience across the Southeast, featuring free services and an Unlimited Fast Pass Membership Program since 2014.

Location Thomasville, Alabama, United States