Team Member

Whistle Express Car Wash; Richlands (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Whistle Express Car Wash in Richlands, VA is looking for an Associate to guide guests through the wash experience, keep the site running smoothly, and help ensure every customer leaves with a positive impression.

This hands-on role involves working on the lot, in the tunnel, and at the vacuum and convenience stations, with a focus on service, sales support, and accurate account management. The job is physical and fast-paced, offering tangible daily outcomes.

Qualifications

• Physical work and mobility required.
• Able to assist with member sign-ups and account management.
• Must follow safety procedures and maintain a clean work area.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Most places will give you a job. We give you something to own.

At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it’s exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You’ll guide guests through the wash experience, keep the site running at full speed, and be the reason someone’s day gets a little better.

The work is physical, the crew is tight, and every shift has a visible result. If you’re someone who needs to be on the move to feel alive, this is your kind of place.

Key Responsibilities:

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Welcome Station and Sales Performance

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.
  

Base Pay Range