Team Member

Whistle Express Car Wash; North Baltimore (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash is seeking a Team Member to deliver exceptional customer service and support efficient wash operations. You will guide vehicles, own membership activities, and maintain cleanliness and safety for a top-tier experience.

This hands-on role emphasizes guest interactions, membership management, and adherence to company policies while maintaining a safe, organized wash environment.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to guide vehicles and explain services to customers.
• Ability to handle membership sign-ups and account changes.
• Adherence to pricing and discount policies.

Responsibilities

• Guide vehicles into the wash tunnel and ensure safety.
• Support membership activities and process sign-ups.
• Maintain cleanliness and safety standards at the wash and facility.
• Provide friendly, professional customer service at Welcome Station.
• Operate and communicate about wash equipment and operations.
• Open/close duties and general site upkeep.

Skills

Customer service

Sales support

Membership management

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

Key Responsibilities:

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.
  

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Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.