Team Member

Whistle Express Car Wash; North Baltimore (OH); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Whistle Express Car Wash in North Baltimore, OH is seeking a Team Member to deliver exceptional customer service while maintaining wash operations. You will guide vehicles into the wash tunnel, assist with membership activities, and uphold safety and cleanliness.

You’ll work at the Welcome Station, Wash Station, and Convenience Station, engaging customers, processing sign-ups, managing accounts, stocking detail centers, and performing opening/closing duties to keep operations smooth and safe.

Formación

• No experience required; 60-day certification program after hire.
• Strong work ethic and reliability.
• Ability to work outdoors in varying weather.

Responsabilidades

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation and identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Engage with customers to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations and plan changes.
• Stock and organize detail centers; maintain cleanliness.
• Empty trash, vacuum stations, and general site upkeep.
• Perform opening and closing duties to ensure smooth operations.

Descripción del empleo

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

Key Responsibilities:

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

WhatWe’reLooking For

Wedon’thire forwhat you know. Wehirefor how you show up.

• You take ownership. Youdon’twait to be told twice, and youdon’tleave things half done.
• You’recurious. When somethingdoesn’tmake sense, you figure it out before you ask someone else to figure it out for you.
• You bringthe energy. Positive, team-first, and genuinely into doing the job well.
• You’rephysically active and comfortable working outdoors in all kinds of weather.
• No experiencerequired. A 60-day structured certification program sets you up from day one.

You’renot cleaning a car.You’reclearing the way.

The best version of this industryhasn’tbeen built yet.We’rebuilding it now. If you run it like you own it,there’sa place here for you.

#LI-DNI

Base Pay Range

$15.00 - $18.00