Team Member

Workstream; Mattoon (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Friendly work environment

Growth opportunities

Job summary

Chick-fil-A is seeking Team Members who will deliver an exceptional dining experience in a fast-paced, guest-focused environment. You will work directly with an Owner/Operator and teammates to uphold Chick-fil-A service standards and food quality.

The role offers full-time and part-time schedules, opportunities to learn from experienced leaders, and a culture that emphasizes teamwork, growth, and community involvement—plus scholarship opportunities as part of the benefits.

Qualifications

• Customer service oriented with a friendly, helpful attitude.
• Strong interpersonal skills for guest interactions.
• Detail-oriented approach to tasks and multitasking.

Responsibilities

• Provide an exceptional dining experience for guests.
• Maintain eye contact and speak enthusiastically with guests.
• Work on your feet for extended periods while staying efficient.
• Adhere to Chick-fil-A rules and dress code at all times.
• Assist with opening/closing tasks as assigned.
• Collaborate with team to deliver signature service.

Skills

Customer service

Interpersonal skills

Detail oriented

Flexible schedule

Job description

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Back of House Team Member Responsibilities:

• Prepare, cook, assemble, and present food safely, quickly and efficiently, meeting Chick-fil-A standards
• Be knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
• Stock kitchen inventory as needed
• Keep the kitchen neat, clean and orderly at all times
• Keep up-to-date with new products rolled out by Chick-fil-A
• Work safely around kitchen equipment and report any maintenance issues to Leadership
• Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 5-25 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.