Shift Supervisor

MilkShake Factory Woodbury; Town of Oyster Bay (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Job summary

MilkShake Factory Woodbury is seeking a Shift Supervisor to keep the store spinning and shaking during scheduled shifts. You will lead team members, open and close duties, and maintain a fun, professional retail environment that delivers an unforgettable guest experience.

You’ll train team members, provide clear feedback, monitor performance, and ensure cash handling and safety protocols are followed. You’ll also promote products, support seasonal promotions, and help build a welcoming community

Qualifications

• Strong communication and customer service abilities.
• Leadership and delegation in a fast-paced team.
• Ability to adjust staffing based on business activity.
• Attention to safety and required procedures.
• Flexible hours including mornings, evenings, weekends and holidays.

Responsibilities

• Open and close duties, solo or with the team.
• Train team members and provide clear feedback.
• Keep the store manager informed on performance.
• Deliver excellent customer service and brand advocacy.
• Support promotions and upsell while maintaining standards.
• Maintain organized work areas and product presentation.
• Follow cash handling policies and safety guidelines.

Skills

Communication skills

Team leadership

Customer service

Education

High school diploma or GED

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert - other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.
• Dive into Team Member training, providing clear feedback and coaching vibes.
• Keep the store manager in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair-sampling, product recommendations, and subtle upselling moves.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting anything fishy to the store manager.
• Ready for anything? Dive into those extra duties with flair!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash-handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds