Shift Supervisor

MilkShake Factory Brandon; Brandon (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

40% employee discount

Free milkshake during shift

Flexible schedule

Job summary

A popular dessert establishment is seeking a Shift Supervisor to oversee daily operations and inspire team members. In this role, you will ensure an exceptional customer experience while leading your team. The ideal candidate will have strong communication skills, customer service experience, and the ability to work flexible hours. You'll be responsible for training, maintaining store cleanliness, and ensuring team goals are met. Join us for fun and unforgettable moments in the world of desserts!

Qualifications

• Proven ability to work in a fast-paced team environment while demonstrating leadership.
• Available to work flexible hours including mornings, evenings, and weekends.
• Previous customer service and cash-handling experience required.

Responsibilities

• Lead team members to meet or exceed shift goals.
• Provide clear feedback and coaching to team members.
• Maintain a fun and professional retail environment.
• Ensure team follows cash management policies.

Skills

Strong communication skills

Customer service skills

Leadership

Teamwork

Education

High school diploma or GED

Job description

Benefits

• Family-owned business
• People-first, entrepreneurial culture
• 40% employee discount
• Free milkshake during shift
• Competitive wages + tips
• Personalized skill & career development
• Flexible schedule
• Free uniforms

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun, bring a smile to people’s face, and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Deliver Joy: Delivering an exceptional guest experience is at the heart of what we do. We’re all about those memorable moments that keep people coming back for more.
• Growth: Embark on a journey with us where our goal is to give you opportunities to grow and develop.
• Work with a Great Team: We’re all about people, and that starts with a collaborative, supportive environment where every team member shines.
• Shift Shakes: Enjoy the best shakes on the planet every shift you work.
• Become a Chocolate Expert: Develop into a chocolate making, and tasting, expert – other chocolates will never taste the same.
• Great Pay For Great Work: Your hard work deserves recognition. Tips are added on top of your base pay.
• Come shake things up with MilkShake Factory!
• Apply today and be part of the joy we're serving up.

What We Are Looking For

• Natural Leaders: You love inspiring the team and keeping things positive.
• Brand Ambassadors: You promote an excellent employee culture and guest experience.
• Growth-Minded Go-Getters: You’ve got your sights set on growth, and we’re here to help you reach it.
• Clear Communicators: You know how to connect with your team and keep things running smoothly.
• Mentors: You’re passionate about helping others grow, just like we are.

Position Overview

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Essential Functions

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and with a team.
• Dive into Team Member training, providing clear feedback and coaching.
• Keep the store manager in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair—sampling and product recommendations to maximize average ticket charge.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Maintain a clean and welcoming store environment for guests.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes and rotating products.
• Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting any issues to the store manager.
• Most importantly - have fun while creating unforgettable experiences!

Requirements

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash-handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds
• This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.