Chocolatier

MilkShake Factory Hilton Head; Hilton Head Island (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Opportunity for advancement

Job summary

MilkShake Factory Hilton Head is seeking energetic team members for our chocolate-focused retail environment. You will greet guests, perform tastings, and help craft memorable experiences at our growing coast-to-coast concept.

Join a hands-on team with opportunities for advancement, a flexible schedule, and a focus on food safety and high-quality product presentation in a fast-paced setting.

Qualifications

• Strong communication with guests and team members.
• Ability to work in a fast-paced team environment.
• Excellent customer service and interpersonal interaction.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Prepare premium chocolates and assist guests with tastings.
• Maintain clean, organized workstations and displays.
• Engage customers with product discussions and upsell when appropriate.
• Support other stations during busy periods.
• Ensure safety and food safety compliance.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally
• Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

POSITION OVERVIEW

Our Chocolatiers use a process created over 4 generations of chocolate makers to create premium house made offerings. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity.
• Prepare our premium chocolate, facing and interacting with guests. Operate and maintaining the tools and equipment needed for chocolate making. Keep the work station and displays clean, organized and beautiful. Offer tastings to guests as they pass the chocolate display. Engage them in conversation and discuss the offerings and the process involved in their creation.
• Dive into helping the rest of the milkshake team when needed to keep other stations running smoothly during busy times.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves.
• Master the art of crafting high-quality chocolates while sticking to the recipe and presentation standards. Nailed it.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
• Do whatever is needed to keep the operations running and to created the optimum guest experience.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting anything fishy to the store manager.
• Ready for anything? Dive into those extra duties with flair!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment.
• Ability to create smiles for guests and fellow team members.
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds