Team Member

Quick Quack Car Wash; Covina, Northern (CA, KY); Hybrid; USD 1,929,000 - 2,480,000; Full time

Job summary

Quick Quack Car Wash in Covina, CA is hiring a Customer Service Associate to greet guests, explain services, and assist with questions and price discrepancies. You will accurately process sales at the POS, balance cash at shift start and end, and upsell additional services and vending items.

This role requires a neat appearance, the ability to read, count, and write, and physical stamina for standing, lifting up to 15 pounds, and outdoor work.

Qualifications

• Greet customers and provide helpful information.
• Explain services offered and assist with questions or price discrepancies.
• Balance cash at the start/end of shift; process sales accurately at POS.
• Upsell additional services and vending items to customers.

Responsibilities

• Greet customers as they enter the location and explain car wash procedures.
• Assist customers with questions or concerns; direct to other departments as needed.
• Maintain cleanliness and housekeeping in the work area.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Sales upsell

Communication

Education

High school diploma or equivalent

Job description

• Greets customers as they enter the location.
• Maintains awareness of services provided by Quick Quack Car Wash
• Explains services provided by Quick Quack Car Wash to customers.
• Assists customers with questions or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Holds advertising signs and performs other marketing related functions.
• Properly uses sales membership pitch when interacting with new customers.
• Sells additional services and vending items by recognizing opportunities and benefits to the customer.
• Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at POS registers.
• Stocks and maintains merchandise in vending cart.
• Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash)
• Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized.
• Performs other duties as assigned.

Qualifications and Requirements:

• Must be able to smile and maintain a clean appearance as per the dress and grooming standards
• Must be able to read, count, and write accurately
• Must be able to work various hours, weekends, and holidays
• Ability to perform repetitive movements over long periods of time.
• High school diploma or equivalent preferred
• Prolonged periods standing and working on cash register or related equipment.
• Must be able to lift up to 15 pounds at times.

Work Environment and Physical Demands:

Person will work outside in a loud environment due to car wash equipment. The person will be in constant

motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping

Eligibility for this role at Quick Quack Car Wash requires a clean driving record, meaning that you may not have any major moving violations or serious preventable accidents within the last 3-5 years. Must have a current Driver's License (not suspended or expired). -Quick Quack Car Wash is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Quick Quack Car Wash participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.