Team Manager | Retail Outbound Sales Account | Clark

Sutherland Global; Clark (NJ); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive Team Manager to lead performance and service quality initiatives. In this dynamic role, you will be responsible for ensuring customer satisfaction through effective communication and strategic decision-making based on data analysis. Your leadership will empower the team to meet client needs and drive improvements in service delivery. Join a forward-thinking organization that values innovation and teamwork, where your contributions will play a vital role in shaping the success of the team and enhancing client relationships.

Qualifications

• Strong analytical skills to interpret data and identify trends.
• Demonstrated leadership skills for making improvements.

Responsibilities

• Manage performance and service quality to guarantee customer satisfaction.
• Establish communication with clients and resolve issues.

Skills

Analytical Skills

Leadership Skills

Customer Orientation

Time Management

Communication Skills

Tools

MS Office

Job description

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

As Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis for changes on promotions and updates.
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Qualifications:

Our most successful candidates will have:

• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
• Strong customer-orientation when managing communications and issues.
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Have excellent working knowledge of MS Office applications.
• A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.

Additional Information:

All your information will be kept confidential according to EEO guidelines.