Team Manager (Overnight)

Evolution; Atlantic City (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Evolution Gaming Limited is seeking a Team Leader to ensure operational excellence on the floor of our Atlantic City studio. You will supervise, coach and motivate a dealer team, balancing business needs with team well-being to maintain high standards and productivity.

You will drive KPI reporting, schedule management, recruit and train staff, and implement improvement plans. The role requires flexibility in hours and strong collaboration across departments to sustain exceptional service levels.

Qualifications

• Minimum 2 years of Supervisory or Shift Leader experience.
• Strong leadership and people-management skills.
• Able to work flexible hours and adapt to shifting schedules.

Responsibilities

• Manage, supervise, coach, motivate and build team spirit.
• Be the first point of contact for subordinates.
• Present new ideas and policies to prospective teams.
• Work within your own team to meet company targets.
• Prepare and monitor KPI data, and implement improvement plans.
• Participate in recruitment and training of subordinates.
• Lead teams and coach others on shift.
• Organize and lead team and individual meetings.
• Manage scheduling and employee expectations.
• Foster cross-department collaboration.
• Utilize internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.).
• Handle disciplinary cases.
• Manage projects and deadlines set by managers.

Skills

Supervisory experience

Leadership

Organization

Flexible hours

Team motivation

Tools

Microsoft Office

Job description

Overview

The Team Leader is responsible to ensure operational excellence at all times.

The main responsibility of the Team Leader is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.

Responsibilities

• Manage, supervise, coach, motivate and build team spirit
• Be the first point of contact for subordinates
• Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet Company targets
• Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan
• Participate in subordinates’ recruitment and training process
• Be an example of a star performer and coach other subordinates on shift
• Organize and lead team and individual meetings
• Manage employee expectation and eventual requests
• Establish and maintain cross departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Handle disciplinary cases
• Manage projects and deadlines set by your direct managers
• Manage ad-hoc situations which may occur on shift in an appropriate manner
• Manage scheduling process
• Routine floor walks within the studio

Qualifications

• Minimum 2 years of Supervisory or Shift Leader experience
• Technically proficient in computer programs, especially Microsoft Office
• The ability to work flexible hours
• Managerial courage to lead and hold others accountable
• Prompt and organized
• Travel may be required