TEAM MANAGER, MIAMI DESIGN DISTRICT

Celine; Miami (NM); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Training in luxury service

Job summary

CELINE seeks a Team Manager to lead Client Advisors, drive sales, and uphold luxury service standards across our NM/Miami locations.

You will recruit, train, and coach the team, manage operations, and partner with corporate to deliver exceptional client experiences while achieving KPI targets in a fast-paced luxury environment.

Qualifications

• Minimum of 6 years in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; able to learn and use various software packages.
• Strong oral and written communication skills; customer service oriented.

Responsibilities

• Manage a team of Client Advisors; coach staff through goal setting and regular individual and team meetings.
• Lead and empower sales team to provide high quality client service to achieve maximum sales results.
• Collaborate with Store Manager and Corporate partners to ensure team members embody the quest for excellence in client service, measured by VOC and Mystery Shop scores.
• Oversee POS system and inventory management; ensure staff are proficient and inventory accuracy targets are met.

Skills

Retail management

Team leadership

Customer service

Store operations

Communication

Tools

POS systems

Inventory management

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

People Management

• Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
• Consistently build a growth environment through daily coaching’s, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
• Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
• Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

Job Responsibilities

Sales

• Meet sales goals set forth by the Regional Director of Stores
• Lead and empower sales team to provide high quality client service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to clients
• Manage the level of floor supervision to improve sales results
• Develop events/incentives that will continue to grow client base, with particular emphasis placed on building local market

Client Service

• Maintain the highest degree of client service every day
• Support management and team with building a strong repeat business and prospecting mindset through an action-based culture; Create an appointment-based business, consignments and progressive growth of client base
• Collaborate with Store Manager and Corporate partners to ensure that team members embody the quest for excellence in client service, measured by the Voice of Client (VOC) and Mystery Shop Scores
• Assist sales associates with various client service issues
• Empower associates to make decisions in the best interest of providing good client service by serving as a proactive mentor and problem solver

Operations

• Effective utilization of POS system and its inventory management functions; Be fully trained in current POS systems and to ensure that the staff is proficient as well
• Partner with logistics and product team to ensure appropriate assortment
• Provide monthly qualitative and quantitative business reports as stipulated by Corporate
• Maintain good communication with members of corporate office, mall office, repair facility and other stores
• Coordinate follow-up and Prêt-à-portererwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Profile

• KEYS FOR SUCCESS Experience: Position requires minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and use various software packages
• Competencies: Candidates with client books strongly preferred
• Desire to work retail, with a focus on management
• Passion for luxury product with an appreciation for design
• Action oriented, result driven
• Proficiency in meditating and resolving issues or concerns that may arise
• Strong oral and written communication skills
• Customer service oriented
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.