Team Manager - Liability

Crawford & Company; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Crawford & Company in the United States is seeking a senior Claims Examiner to supervise liability investigations, manage case flow, and ensure timely dispositions within established guidelines.

You will support the VP/Assistant VP of Claims in running the Service Center, leveraging your extensive knowledge of liability insurance, negotiations, and supervising staff to maintain high service levels.

Qualifications

• Bachelor's degree or equivalent experience required.
• Five+ years of progressive experience as a Claim Examiner.
• Supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.

Responsibilities

• Supervises the investigation, management, and timely disposition of Liability claims within account, carrier and/or company guidelines.
• Assists the VP and/or Assistant VP of Claims in managing the Service Center.

Skills

Supervisory experience

Verbal and written communication

Analytical ability

Mathematical aptitude

Organizational skills

Interpersonal skills

Employee development

Insurance knowledge

Negotiation skills

Legal/medical/technical familiarity

Industry designations (preferred)

State licensure knowledge

Education

Bachelor's degree or equivalent experience

Job description

Under general direction, supervises the investigation, management, and timely disposition of Liability claims within account, carrier and/or company guidelines, and assists the VP and/or Assistant VP of Claims in managing the Service Center.

• Bachelor's degree or equivalent experience required
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
• Previous supervisory experience desirable
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.

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