Manager, Liability Claim

Community Health Systems; Franklin (TN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Community Health Systems in Franklin, TN is seeking a Manager, Liability Claims to oversee professional and general liability claims, assess liability, manage reserves, and direct defense strategies with outside adjusters and attorneys. This HYBRID role requires leadership to ensure compliance with organizational policies and insurance reporting requirements.

You will analyze claims data for patterns, collaborate with internal teams and external partners, train staff in best practices, and

Qualifications

• Bachelor's Degree in Business Administration, Risk Management, Law, or related field.
• 3–5 years of liability claims management experience, including professional and general liability.
• 1–3 years direct supervision of professional liability claims and litigation.
• Experience in managing relationships with external adjusters, attorneys, and insurance partners.

Responsibilities

• Manage professional and general liability claims files, including assessment of liability, evaluation of case reserves, and approval of defense strategies.
• Supervise outside adjusters and attorneys to ensure alignment with protocols and standards.
• Establish protocols for handling potentially compensable events, claims, and litigation in line with company policies.
• Analyze claims data to identify patterns and mitigate risks.
• Collaborate with internal departments and external partners to monitor claims status and resolve complex liability issues.
• Ensure compliance with insurance reporting requirements and prepare required documentation.
• Provide training and guidance to staff on claims management practices and regulatory updates.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.

Skills

Liability claims processes

Risk management

Leadership

Communication

Negotiation

Claims software

Education

Bachelor's degree in Business Administration, Risk Management or related field

Tools

Microsoft Office Suite

Claims management software

Job description

Job Summary

The Manager, Liability Claims is responsible for overseeing professional and general liability claims, including assessing liability, managing case reserves, developing and approving defense strategies, and directing negotiation efforts as appropriate. This role provides leadership to outside claims adjusters, ensuring compliance with organizational policies and insurance reporting requirements. Additionally, the Manager identifies and addresses trends to mitigate risk and improve claims management processes.

This is a HYBRID position in Franklin, TN.

Essential Functions

• Manages professional and general liability claims files, including assessment of liability, evaluation of case reserves, and approval of defense strategies.


• Supervises and provides direction to outside adjusters and attorneys to ensure alignment with organizational protocols and legal standards.


• Establishes and implements protocols for handling potentially compensable events, claims, and litigation in accordance with company policies.


• Analyzes claims data to identify patterns and trends, recommending corrective actions to mitigate risks.


• Collaborates with internal departments and external partners to monitor claims status and resolve complex liability issues.


• Ensures compliance with insurance reporting requirements, preparing necessary documentation and reports for accurate and timely submissions.


• Provides training and guidance to staff on claims management best practices, procedures, and regulatory updates.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Administration, Risk Management, Law, or a related field required


• 3-5 years of experience in liability claims management, including professional and general liability claims required


• 1-3 years of experience in direct supervision of professional liability claims and litigation required


• Experience in managing relationships with external adjusters, attorneys, and insurance partners required

Knowledge, Skills And Abilities

• Strong knowledge of liability claims processes, risk management principles, and insurance regulations.


• Demonstrated ability to assess liability and develop effective defense strategies.


• Excellent analytical and problem-solving skills, with the ability to identify trends and recommend actions.


• Strong leadership and supervisory skills for managing external partners and internal staff.


• Effective communication and negotiation skills for complex claim resolution.


• Proficiency in claims management software and Microsoft Office Suite.

Licenses and Certifications

• ARM - Certification In Risk Management preferred or


• Chartered Property Casualty Underwriter (CPCU) preferred