Team Manager

Insight Global; Somerville (MA); On-site; USD 77,366,000 - 114,616,000; Full time

Benefits offered by this job

Benefits from day one

401(k) eligibility after 90 days

Paid time off

Job summary

Insight Global is seeking a Data Collection Lab Manager (Shift Leader) for our client, an innovative AI company. The role leads on-site data collection operations, owning systems, processes, and a high-caliber team to deliver high-quality data for model development.

The position is hands-on and in-lab, focusing on building structure in ambiguity, improving processes, and scaling operations with strong accountability and teamwork. A track record of managing people and operations is essential.

Qualifications

• 3+ years of Shift Leader experience in fast-moving or semi-structured environments
• Strong interpersonal and people leadership skills
• Comfortable using metrics, operational reporting, and process tracking to drive decisions

Responsibilities

• Own the refinement and execution of day-to-day lab operations and ensure reliable, high-quality data delivery
• Manage task rollout and retirement scheduling based on priorities
• Establish and improve QA processes to maintain high data quality standards
• Identify operational bottlenecks and implement scalable process improvements
• Oversee device and hardware management to ensure uninterrupted lab operations
• Manage lab inventory including ordering, receiving, storage, distribution, and removal
• Maintain data custody, tracking, reporting, and issue investigation
• Build and maintain operational systems, trackers, reporting cadences, and documentation
• Recruit, hire, and onboard high-performing data collection staff
• Support and manage lab leads in day-to-day execution
• Coach, mentor, and develop Lab employees
• Foster ownership, reliability, and continuous improvement culture
• Help define team structure and processes as needs evolve

Skills

Shift Leadership

People Leadership

Operational Metrics

Job description

• 3+ years of Shift Leader experience, managing teams in fast-moving or semi-structured organizations
• Strong interpersonal and people leadership skills
• Comfortable using metrics, operational reporting, and process tracking to drive decisions

Nice to Have Skills & Experience

• Experience managing physical operations, labs, logistics, or production environments
• Experience with QA or operational quality systems
• Startup experience
• Familiarity with AI/ML data operations or human-in-the-loop workflows

Job Description

Insight Global is seeking a Data Collection Lab Manager (Shift Leader) for our client, and innovative AI company on a mission to make general-purpose robots a reality. The Data Collection Lab Manager will lead and evolve the operations behind our client's on-site data collection efforts. You’ll act as a shift leader to own the systems, processes, and team responsible for delivering high-quality data that supports model development across the organization. This is a highly operational, hands‑on, in-lab role for someone who enjoys building structure in ambiguous environments, improving systems over time, and leading teams with high standards and accountability. The right person for this role is equally comfortable jumping into operational problems, managing people, improving process quality, and building the infrastructure needed to scale reliably. Responsibilities include:

Lab Operations:

• Own the refinement and execution of day-to-day lab operations and ensure reliable, high-quality data delivery
• Manage task rollout and retirement scheduling based on organizational priorities
• Establish and improve QA processes to maintain high data quality standards
• Identify operational bottlenecks and implement scalable process improvements
• Oversee device and hardware management to ensure uninterrupted lab operations
• Manage lab inventory including ordering, receiving, storage, distribution, and removal
• Maintain operational oversight of data custody, tracking, reporting, and issue investigation
• Build and maintain operational systems, trackers, reporting cadences, and documentation
• Recruit, hire, and onboard high-performing data collection staff
• Support and manage lab leads in day-to-day operational execution
• Coach, mentor, and develop Lab employees
• Build a strong operational culture centered around ownership, reliability, and continuous improvement
• Help define team structure and operational processes as organizational needs evolve

Compensation:

$27/hr-40/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.