Office Manager

Insight Global; Somerville (MA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

HSA/FSA accounts

Job summary

Insight Global is seeking a Data Collection Lab Manager (Shift Leader) to lead our client’s on-site data collection operations. You will own lab processes, systems, and the team to deliver high-quality data supporting model development.

This hands-on role requires building structure in ambiguous environments, improving systems over time, and leading teams with high standards and accountability. Strong leadership and operational problem-solving are essential.

Qualifications

• 3+ years of Shift Leader experience in fast-moving or semi-structured environments.
• Strong interpersonal and people leadership skills.
• Comfortable using metrics, operational reporting, and process tracking to drive decisions.

Responsibilities

• Own day-to-day lab operations and ensure high-quality data delivery.
• Manage task rollout and retirement scheduling based on priorities.
• Establish and improve QA processes to maintain data quality standards.
• Identify bottlenecks and implement scalable process improvements.
• Oversee device and hardware management to keep lab operations running.
• Manage lab inventory including ordering, storage, and distribution.
• Maintain data custody, tracking, reporting, and issue investigation.
• Build and maintain operational systems, trackers, and documentation.
• Recruit, hire, and onboard data collection staff.
• Coach and develop Lab employees and lab leads.
• Foster ownership, reliability, and continuous improvement culture.
• Help define team structure and processes as needs evolve.

Skills

Shift Leader

Interpersonal skills

People leadership

Metrics

Operational reporting

Process tracking

Job description

• 3+ years of Shift Leader experience, managing teams in fast-moving or semi-structured organizations
• Strong interpersonal and people leadership skills
• Comfortable using metrics, operational reporting, and process tracking to drive decisions

Nice to Have Skills & Experience

• Experience managing physical operations, labs, logistics, or production environments
• Experience with QA or operational quality systems
• Startup experience
• Familiarity with AI/ML data operations or human-in-the-loop workflows

Job Description

Insight Global is seeking a Data Collection Lab Manager (Shift Leader) for our client, and innovative AI company on a mission to make general-purpose robots a reality. The Data Collection Lab Manager will lead and evolve the operations behind our client's on-site data collection efforts. You’ll act as a shift leader to own the systems, processes, and team responsible for delivering high-quality data that supports model development across the organization. This is a highly operational, hands-on, in-lab role for someone who enjoys building structure in ambiguous environments, improving systems over time, and leading teams with high standards and accountability.

The right person for this role is equally comfortable jumping into operational problems, managing people, improving process quality, and building the infrastructure needed to scale reliably. Responsibilities include:

Lab Operations:

• Own the refinement and execution of day-to‑day lab operations and ensure reliable, high-quality data delivery
• Manage task rollout and retirement scheduling based on organizational priorities
• Establish and improve QA processes to maintain high data quality standards
• Identify operational bottlenecks and implement scalable process improvements
• Oversee device and hardware management to ensure uninterrupted lab operations
• Manage lab inventory including ordering, receiving, storage, distribution, and removal
• Maintain operational oversight of data custody, tracking, reporting, and issue investigation
• Build and maintain operational systems, trackers, reporting cadences, and documentation
• Recruit, hire, and onboard high‑performing data collection staff
• Support and manage lab leads in day‑to‑day operational execution
• Coach, mentor, and develop Lab employees
• Build a strong operational culture centered around ownership, reliability, and continuous improvement
• Help define team structure and operational processes as organizational needs evolve

Compensation:

$32/hr to $40/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.