Data Collection Lab Lead - Operations & QA

Insight Global; Somerville (MA); On-site; USD 77,366,000 - 114,616,000; Full time

Benefits offered by this job

Benefits from day one

401(k) eligibility after 90 days

Paid time off

Job summary

Insight Global is seeking a Data Collection Lab Manager (Shift Leader) for our client, an innovative AI company. The role leads on-site data collection operations, owning systems, processes, and a high-caliber team to deliver high-quality data for model development.

The position is hands-on and in-lab, focusing on building structure in ambiguity, improving processes, and scaling operations with strong accountability and teamwork. A track record of managing people and operations is essential.

Qualifications

• 3+ years of Shift Leader experience in fast-moving or semi-structured environments
• Strong interpersonal and people leadership skills
• Comfortable using metrics, operational reporting, and process tracking to drive decisions

Responsibilities

• Own the refinement and execution of day-to-day lab operations and ensure reliable, high-quality data delivery
• Manage task rollout and retirement scheduling based on priorities
• Establish and improve QA processes to maintain high data quality standards
• Identify operational bottlenecks and implement scalable process improvements
• Oversee device and hardware management to ensure uninterrupted lab operations
• Manage lab inventory including ordering, receiving, storage, distribution, and removal
• Maintain data custody, tracking, reporting, and issue investigation
• Build and maintain operational systems, trackers, reporting cadences, and documentation
• Recruit, hire, and onboard high-performing data collection staff
• Support and manage lab leads in day-to-day execution
• Coach, mentor, and develop Lab employees
• Foster ownership, reliability, and continuous improvement culture
• Help define team structure and processes as needs evolve

Skills

Shift Leadership

People Leadership

Operational Metrics

Job description

Insight Global is seeking a Data Collection Lab Manager (Shift Leader) for our client, an innovative AI company. The role leads on-site data collection operations, owning systems, processes, and a high-caliber team to deliver high-quality data for model development.

The position is hands-on and in-lab, focusing on building structure in ambiguity, improving processes, and scaling operations with strong accountability and teamwork. A track record of managing people and operations is essential.