Team Leader Sr., Night Crew

Giant Eagle; Solon (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Night Crew Team Leader who is engaging and respectful, with a curiosity for food. In this pivotal role, you will manage the Overnight Team, providing exceptional guest service while maintaining operational standards. You'll inspire and develop your team, ensuring a culture of respect, inclusion, and safety. This position offers the opportunity to lead by example, coach team members for success, and drive sales and profitability. If you are passionate about food and leadership, this role is perfect for you.

Qualifications

• 3-5 years of management experience in grocery operations or retail.
• Ability to read and interpret profit and loss statements.

Responsibilities

• Interview, select, and train team members.
• Manage the department's budget and inventory.
• Ensure safety and security of team members and the store.

Skills

Management in grocery operations

Customer service

Profit and loss statement interpretation

Team leadership

Education

High school diploma or equivalent

Job description

Job Summary

Senior Night Crew Team Leaders are honest, engaging, respectful, and display a curiosity for food. Managers are an integral part of our company's distinct points of difference. Our Overnight Team Leaders are key players in managing the Overnight Team. In addition to providing unparalleled guest service and developing an exceptional team, you'll be responsible for maintaining department records, processes, standards, and methods. Leaders are accountable for the operating performance of the assigned department(s) at all times. Be a leader by representing the organization professionally. Promote and develop individuals with mutual respect, inclusion, diversity, and dignity. Coach team members regularly with timely feedback, identify opportunities for development, and coach for success.

Job Description

• Experience Required: 3 to 5 years
• Experience Desired: Prior management experience in grocery operations/retail or related field; customer service experience; knowledge of Market District operational procedures; ability to read and interpret profit and loss statements
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds

Job Responsibilities

Your principal duties include, but are not limited to:

1. Interview, select, and train team members
2. Direct the work of team members
3. Appraise team members’ productivity and efficiency for promotion or other changes in status
4. Handle team member issues including complaints
5. Discipline team members
6. Plan and assign work
7. Ensure safety and security of team members and the store
8. Manage the department or location's budget
9. Manage inventory for the department or location
10. Monitor or implement compliance measures
11. Oversee training to reduce turnover, promote efficiency, and control labor costs

Additional responsibilities include:

• Provide motivational leadership by focusing on respect and setting an exemplary example
• Identify team strengths and opportunities; think strategically in scheduling
• Develop future leaders and identify team members poised for advancement
• Nurture an environment of inclusion and diversity, giving each team member a voice
• Maintain safety as the top priority for team members, guests, and products
• Inspire the team and guests with a passion for food and a commitment to excellence
• Set and achieve sales and profit goals, manage shrink
• Establish effective communication with the team and ensure they are informed and prepared
• Coordinate with the merchandising team to communicate promotions effectively
• Suggest innovative plans to improve business