Team Leader - Resource Center

Community Partners NH; Stratham (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off and Holidays

Health, Dental and Vision

FSA Accounts

Tuition Reimbursement

Life and Long-term Disability

403(b)

Job summary

Community Partners NH is seeking a compassionate Team Leader for the Resource Center to oversee ServiceLink operations within the Information and Referral team. You will link individuals to appropriate services and coordinate clinical care with clients, families, staff, and providers.

You bring three years of social work or case management experience, strong communication, and a valid driver’s license. Join a mission-driven nonprofit committed to community health and support services.

Qualifications

• High School Diploma or GED.
• At least three years of social work or case management experience, preferably in aging, disabilities, community health, nursing home or hospital discharge planning.
• Experience in customer relations, call management, information and referral or related field that includes phone skills and preliminary assessment and triage ability of contacts.
• Excellent oral and written communication skills.
• Ability to utilize technology provided to perform requirements of the job.
• Hold a valid driver’s license and proof of vehicle liability coverage.

Responsibilities

• Oversee ServiceLink operations as part of the Information and Referral (I&R) team.
• Coordinate clinical care with clients, families, Community Partners staff and other community providers.

Skills

Social work

Case management

Customer relations

Call management

Info & referral

Triage skills

Communication skills

Driver's license

Education

High School Diploma or GED

Job description

Who We Are

Community Partners is dedicated to providing quality developmental and mental health services to meet the needs of families and individuals in Strafford County. From comprehensive mental health care, to individualized services for persons with developmental disabilities, to family education and support services, we are here to help. If this resonates with you and sounds like something you’d like to be a part of, we want to hear from you!

Who We Are

Community Partners is dedicated to providing quality developmental and mental health services to meet the needs of families and individuals in Strafford County. From comprehensive mental health care, to individualized services for persons with developmental disabilities, to family education and support services, we are here to help. If this resonates with you and sounds like something you’d like to be a part of, we want to hear from you!

The Role

As the Team Leader of the Resource Center, you will be overseeing ServiceLink operations as part of the Information and Referral (I&R) team, who are responsible for linking individuals who need assistance with appropriate service providers and/or supplies. You will also be coordinating clinical care with clients, families Community Partners staff and other community providers.

About You

You are a truly compassionate person that leads with your heart and lives to help others. In the face of adversity, you are the first to step forth and begin the climb to overcome challenges. Your commitment to understanding all sides of an issue and educating yourself to become a fountain of specific knowledge is something that you take great pride in. You love to learn and sharing those lessons and information with others is truly a delight for you.

What We’re Looking For

• High School Diploma or G.E.D.
• Minimum of three years of social work or case management experience, preferably in the areas of aging, disabilities, community health, nursing home or hospital discharge planning
• Experience in customer relations, call management, information and referral or related field that includes phone skills and preliminary assessment and triage ability of contacts
• Excellent oral and written communication skills
• Ability to utilize technology provided to perform requirements of the job
• Hold a valid driver’s license and proof of vehicle liability coverage.

Tell me about the benefits! While working for an incredible non-profit organization with a great mission and fabulous culture, you’ll be contributing to innovative community and social change. With your amazing co-workers and clients that inspire you, the difference you make each day will not go unnoticed.

In Addition To a Wonderful Working Environment, We Offer

• Competitive Wages.
• Paid Time Off and Holidays
• Health, Dental and Vision
• FSA Accounts
• Tuition Reimbursement
• Life and Long-term Disability Insurance
• 403(b)

Background checks which include, but are not limited to, criminal, OIG, BEAS and motor vehicle records are required.