Team Leader Patient Access (Evening Shift)

MedStar Health’s Washington Hospital Center; Rossville (MD); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an experienced Patient Access Associate supervisor to oversee admitting and registration staff. The role provides leadership for related activities within the patient access area.

Responsibilities include ensuring compliant registration practices, training staff, and coordinating with hospital teams to improve service quality. Strong communication and medical terminology knowledge are essential for success in this role.

Qualifications

• Proficiency with common computer software and electronic health records systems.
• Ability to operate standard office equipment with accuracy.
• Strong verbal and written communication, patient-focused interaction.
• Capable of handling interruptions while maintaining professionalism.

Responsibilities

• Assist in supervising admitting and registration staff and provide leadership.
• Ensure registration practices meet policies, quality and safety standards.
• Train orient new staff and evaluate performance with feedback.
• Report faulty equipment and follow up on repairs.
• Perform all functions of Patient Access Associate as required.
• Stock and control department supplies.
• Participate in quality and service improvement teams.

Skills

Computer software knowledge

Office equipment operation

Communication skills

Stays calm under pressure

Education

High School Diploma or GED

Knowledge of medical terminology

Job description

About the Job

General Summary of PositionAssists in supervising admitting and/or registration staff and provides leadership for related activities in assigned area. Performs all functions of patient registrar.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists in training orienting and assigning department staff. Assists in evaluating performance. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs provide feedback discuss new developments and exchange information.
• Monitors registration practices in assigned area and helps to ensure that unsatisfactory practices are corrected.
• Ensures that faulty equipment (computers and related devices) are reported for repair quickly; follows up on outstanding repair orders.
• Performs all functions of Patient Access Associate as required.
• Stocks and controls department supplies.
• Participates in multi-disciplinary quality and service improvement teams.

Education

• High School Diploma or GED required
• Knowledge of medical terminology. required

Experience

• Related healthcare experience including patient registration required

Knowledge Skills and Abilities

• Working knowledge of various computer software applications.
• Ability to operate standard office equipment.
• Ability to perform well with frequent interruptions and to communicate calmly when dealing with emotional patients and visitors.
• Verbal and written communication skills.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.