Team Leader Patient Access (Day Shift)

MedStar Health; Baltimore (MD); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health in Baltimore seeks a Patient Access Supervisor to lead admitting and registration activities and perform all functions of a patient registrar. This role supports staff training, workflow improvement, and quality initiatives within the department.

The position emphasizes ensuring accurate registration, regulatory compliance, and effective communication with patients and colleagues in a fast-paced healthcare environment.

Qualifications

• Related healthcare experience including patient registration.
• High School Diploma or GED required.
• Knowledge of medical terminology.

Responsibilities

• Contributes to department goals and adheres to policies, procedures, quality and safety standards.
• Assists in training, orienting and evaluating department staff; provides feedback and communicates developments.
• Monitors registration practices and addresses unsatisfactory issues.
• Reports faulty equipment and follows up on repairs.
• Performs all functions of Patient Access Associate as required.
• Stocks and controls department supplies.
• Participates in quality and service improvement teams.

Skills

Verbal communication

Written communication

Computer software

Customer service

Education

High School Diploma or GED

Knowledge of medical terminology

Tools

Microsoft Office

Job description

General Summary of Position

Assists in supervising admitting and/or registration staff and provides leadership for related activities in assigned area. Performs all functions of patient registrar.

About The Job

General Summary of Position

Assists in supervising admitting and/or registration staff and provides leadership for related activities in assigned area. Performs all functions of patient registrar.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists in training orienting and assigning department staff. Assists in evaluating performance. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs provide feedback discuss new developments and exchange information.
• Monitors registration practices in assigned area and helps to ensure that unsatisfactory practices are corrected.
• Ensures that faulty equipment (computers and related devices) are reported for repair quickly; follows up on outstanding repair orders.
• Performs all functions of Patient Access Associate as required.
• Stocks and controls department supplies.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• Knowledge of medical terminology. required

Experience

• Related healthcare experience including patient registration required

Knowledge Skills And Abilities

• Working knowledge of various computer software applications.
• Ability to operate standard office equipment.
• Ability to perform well with frequent interruptions and to communicate calmly when dealing with emotional patients and visitors.
• Verbal and written communication skills.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.