Team Leader Patient Access (Evening Shift)

MedStar Health; Baltimore (MD); On-site; USD 29,000 - 50,000; Full time

Job summary

MedStar Health's Union Memorial Hospital is seeking a Patient Access Supervisor to support admitting and registration staff during the evening shift. You will provide leadership, ensure quality patient access processes, and maintain compliance with policies and regulatory standards.

Responsibilities include staff training, performance review, addressing service concerns, monitoring registration practices, and coordinating with teams to improve patient flow.

Qualifications

• High School Diploma or GED required.
• Knowledge of medical terminology required.
• Working knowledge of computer software applications.

Responsibilities

• Supervises admitting and/or registration staff and provides leadership.
• Ensures adherence to department policies, procedures, and quality standards.
• Trains orienting staff, evaluates performance, and communicates with team.
• Monitors registration practices and corrects unsatisfactory processes.
• Reports faulty equipment and follows up on repairs.
• Performs Patient Access Associate functions as needed.
• Stocks department supplies and participates in quality improvement teams.

Skills

Medical terminology

Computer software

Communication skills

Office equipment operation

Dealing with interruptions

Education

High School Diploma or GED

Knowledge of medical terminology

Job description

About the Job

Location: Union Memorial Hospital

Shift: Evening, 3:00pm-11:30pm with rotating weekends

General Summary of Position

Assists in supervising admitting and/or registration staff and provides leadership for related activities in assigned area. Performs all functions of patient registrar.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists in training orienting and assigning department staff. Assists in evaluating performance. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs provide feedback discuss new developments and exchange information.
• Monitors registration practices in assigned area and helps to ensure that unsatisfactory practices are corrected.
• Ensures that faulty equipment (computers and related devices) are reported for repair quickly; follows up on outstanding repair orders.
• Performs all functions of Patient Access Associate as required.
• Stocks and controls department supplies.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• Knowledge of medical terminology required

Experience

• Related healthcare experience including patient registration required

Knowledge Skills and Abilities

• Working knowledge of various computer software applications.
• Ability to operate standard office equipment.
• Ability to perform well with frequent interruptions and to communicate calmly when dealing with emotional patients and visitors.
• Verbal and written communication skills.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.