Team Leader - Operations - Healthcare/Collections

Everise, Inc.; Alabama; Remote; USD 50,000 - 80,000; Full time

Job summary

Everise, Inc. in the United States (Alabama) is seeking a Team Leader - Operations in Healthcare/Collections to drive performance and engagement from a remote base.

The role oversees payroll, coaching, and KPI-driven outcomes while maintaining Everise standards and client expectations. You will lead on-the-floor interactions, provide day-to-day guidance, and collaborate with management to resolve escalations and optimize operations.

Qualifications

• Experience leading a healthcare/collections team (preferred).
• Strong written and verbal communication skills.
• Ability to create action plans and coach staff to meet client expectations.
• Familiar with payroll processes and KPI tracking.

Responsibilities

• Monitor and evaluate associate performance against KPIs.
• Provide feedback and coaching to improve productivity.
• Approve daily payroll and ensure timely processing.
• Resolve escalations and communicate with client and management.
• Assist in associate selection and interviewing.

Skills

Performance tracking

Communication

Coaching

Hiring/interviews

Payroll approval

Job description

Team Leader - Operations - Healthcare/Collections### Team Leader - Operations - Healthcare/CollectionsApply: Work from Home Alabama: Full time: Posted Today: R0035772## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!**• Collections Experience (preferred).**Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to • Be the constant presence on the production floor and in communication platforms and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly • Daily evaluation and approval of associates payroll. • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans • Resolve customer escalations • Responsible for communication between contact center management, client and associate • Participate in associate selection and interviewing process • Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectationsIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.