Healthcare Customer Service Representative - Must Reside in Connecticut

Everise, Inc.; Connecticut; Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401K

Earned PTO

Incentives

Descripción de la vacante

Everise, Inc. is hiring for a remote Customer Service role in the United States. You will handle inbound calls for members' healthcare benefits, educate on services, and work toward meeting performance metrics while enjoying medical/dental/vision and 401K benefits with earned PTO.

Strong communication, empathy, and flexibility are essential. The position emphasizes a home office setup, dependable attendance, and a commitment to exceptional customer experiences as part of a diverse, people-first

Formación

• Pass a drug screen and background check.
• Dedicated home workspace required.
• Internet speed of 50 Mbps download and 10 Mbps upload.
• Demonstrated passion for excellence in treating customers, especially seniors.
• Strong decision making and analytical abilities.
• Ability to identify customer needs and explain products/services clearly.
• Schedule flexibility including weekends/evenings/holidays, with possible overtime.
• High integrity and commitment to customer satisfaction.
• Reliability and attendance dependability; team player.

Responsabilidades

• Handle a high volume of inbound calls professionally.
• Gather customer information, assess needs, and educate on products/services.
• Navigate multiple systems simultaneously to fulfill requests.
• Meet or exceed performance metrics and attendance requirements.
• Resolve issues via one-call resolution guidelines or escalation.
• Balance policy with client benefits in decision making.
• Identify process improvement opportunities to help clients and customers.
• Document customer interactions and call dispositions as required.
• Adapt to changes within the business environment.

Conocimientos

Customer service

Attention to detail

Communication skills

Team player

Descripción del empleo

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Job Requirements

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home

• The employee is responsible for purchasing/using their own equipment
• Flat screen 21” monitor(s) – quantity to be determined by client
• Processor: i5-6500 Intel 3.2 Ghz (minimum)
• Memory: 8GB
• Hard Drive: 250GB
• Video card, sound card, wired mouse, wired keyboard
• Operating System: Windows 7 or above
• Wired Ethernet connection
• PC Supports dual monitors
• Plantronics Blackwire C5220 (may be purchased at a discount from Everise preferred vendor)
• Igel USB Key will be provided for access to Everise’s network
• Employee is responsible for maintaining current anti-virus definitions and OS updates
• Twice a year the employee will be required to complete a workstation audit to ensure all requirements are being met

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other.

We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.