Customer Care Representative

Everise; United States; Remote; USD 18,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

401K

Earned PTO

Job summary

Everise seeks a customer service professional to handle inbound calls from members, providing information on healthcare benefits and resolving issues with a people-first approach. The role offers a robust work-at-home setup with competitive benefits and the opportunity to earn incentive pay.

Candidates must have a dedicated home workspace, reliable internet in line with program requirements, and flexibility to work weekends/evenings and overtime as needed.

Qualifications

• Proven ability to handle a high volume of inbound calls with patience and care.
• Demonstrated excellence in customer service and problem solving.
• Ability to learn and navigate multiple systems to fulfill customer needs.
• Compliant with attendance and scheduling requirements.

Responsibilities

• Handle a high volume of inbound calls professionally and efficiently.
• Educate customers about products and services and resolve issues on first contact where possible.
• Accurately gather and document customer information and follow up as needed.
• Meet or exceed performance metrics while adhering to company policies.

Skills

High-volume call handling

Customer service excellence

Attention to detail

Team player

Flexibility in schedule

Strong communication

Education

High school diploma or equivalent

Tools

CRM software

Multiple systems navigation

Job description

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!Position Purpose:In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Job Requirements:• Professionally handle a high volume of incoming calls• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services• Ability to utilize and navigate multiple systems simultaneously• Be dependable and meet all attendance requirements• Resolve customer issues via one call resolution guidelines and/or escalated process• Meet or exceed company and client performance metrics• Maintain a balance between company policy and client benefit in decision making• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers• Responsible for call disposition or compiling and documenting customer information as required• Ability to accept and embrace changes within the current business environmentQualifications:• Ability to pass a drug screen and background check• Dedicated area to work from in your home• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens• Strong decision making and analytical abilities• Ability to identify customer needs and clearly articulate products and services• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime• Highly developed sense of integrity and commitment to customer satisfaction• Meet all attendance and dependability requirements• Be a team playerWork at Home Set-Up RequirementsStandard Connect and SpeedWired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)*Some programs may require higher speeds.Monitor(2) 21” monitor(s). You will supply 1 and Everise will supply 1.Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.HeadsetYou must supply your own headset. Specific models will be shared during the interview process.To be supplied by Everise (some programs offer bring your own devices):KeyboardMouseIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.