Team Leader, Operations

Crate and Barrel; Westport (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

Crate and Barrel seeks a dynamic Team Leader, Operations to enhance our merchandising and stock processes. This role supports the store leadership, ensuring excellent customer service while mentoring a team of retail associates. Candidates should have a passion for home furnishings, strong communication skills, and at least one year of retail experience. Join our team to inspire purpose-filled living in a collaborative and fun environment.

Qualifications

• Passion for design and home furnishings.
• At least 1 year of customer service or retail experience.
• Flexible availability for full-time and part-time roles.

Responsibilities

• Lead and manage the merchandising/stock team.
• Coach associates on performance and maintain a visible presence.
• Communicate regularly with the assistant store leaders on business results.

Skills

Strong communication

Interpersonal skills

Organizational skills

Education

High school diploma/GED or equivalent

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results, and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced, and bring beauty and function to people’s homes. From our first store opening in Chicago in 1962 to today’s digital innovations engaging millions, our iconic brand has a nearly 60-year story that is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Operations.

As a master of organization and efficiency behind the scenes of our stockroom, you will play a key role in creating our striking merchandise design. Positive, creative, and enthusiastic, you think quickly and adapt easily. Supporting the Assistant Store Leader, Operations, and Assistant Store Leader, Visual, you will lead, plan, perform, and supervise the merchandising/stock team, shifting focus and scheduling as needed to put visual plans into action. You will ensure products on the sales floor are well-stocked and ready for customers, and maintain an organized, efficient stockroom. As both a mentor and leader to Merchandising/Stock Associates, you will communicate the overall design vision, provide feedback, and lead by example. Your excellent communication skills will also ensure collaboration with the sales team to maintain visual and operational excellence.

A day in the life as a Team Leader, Operations...

• Lead designated functional team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a visible presence in the department.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, customer service, operations, visual standards, policies, and procedures.
• Understand and communicate new store initiatives, ensuring adoption store-wide.
• Promote and drive sales by maintaining current product knowledge.
• Review KPI results with the Assistant Store Leaders to identify opportunities and corrective actions.
• Communicate regularly with the functional Assistant Store Leader to review business results, plans, customer feedback, and associate performance.
• Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors.

What you'll bring to the table...

• A keen sense of personal style with a passion for design and home furnishings.
• Strong communication and interpersonal skills.
• High school diploma/GED or equivalent.

We'd love to hear from you if you have...

• At least 1 year of customer service or retail experience.
• Full-time roles: Open availability to work flexible hours including weekdays, evenings, and weekends.
• Part-time roles: Availability to work two or more weekend days and at least one weekday or night.

Minimum Starting Rate: $20.70 hourly
Up to: $25.88 hourly. Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to salary, associates may be eligible for bonuses, sales incentives, and long-term incentives depending on role.