Team Leader Logistics (21397)

Barnardo's; United States; Hybrid; USD 51,000 - 65,000; Full time

Job summary

Barnardo's is seeking a Logistics Team Leader to remotely manage a team of drivers, coordinating routes between shops, depots and collection points while ensuring safety and compliance. The role is hybrid, with home-based work and weekly site visits; successful candidate should live within Wiltshire, west Berkshire, Hampshire or Oxfordshire.

You will provide welfare support, monitor performance, report KPIs, and ensure vehicle maintenance and regulatory compliance.

Qualifications

• Strong leadership and people management skills.
• Experience coordinating remote drivers and logistics operations.
• Good IT literacy and ability to use transport platforms.

Responsibilities

• Manage drivers and workloads; oversee routes and schedules.
• Ensure compliance with transport policies and safety standards.
• Monitor KPIs such as punctuality, mileage and delivery accuracy.
• Address operational issues promptly and liaise with stakeholders.
• Provide welfare support and regular communication to remote workers.

Job description

Logistics Team Leader

Reports to: Logistics Manager

Location: Hybrid working (home base with weekly travel). Successful candidate should live within Wiltshire, west Berkshire, Hampshire or Oxfordshire

Direct Reports: Average of 15-20 Drivers

Purpose of the Role

To remotely manage and coordinate a team of drivers, ensuring the safe, efficient and compliant movement of stock between retail shops, depots and other collection points.

The Team Leader provides strong lines of communication and welfare support to their team of remote working drivers. Building a high performing Team where excellent service standards and operational efficiency are maintained.

Key Responsibilities

Operational Management

Full line manager responsibilities for all drivers within designated Team

Manage workloads and provide full support to both employed and Agency Drivers

• Check plans, coordinate and monitor daily vehicle routes and schedules to ensure timely collections and deliveries between locations.
• Ensure drivers follow established logistics procedures and comply with all company transport policies.
• Monitor performance metrics (e.g., punctuality, mileage, delivery accuracy).
• Address operational issues promptly, such as delays, vehicle breakdowns, or stock discrepancies by communicating with appropriate stakeholders.

• Report breakdowns, manage repairs and hire vehicles using the appropriate support platforms
• Liaise with stakeholders, reporting any adverse service impacts to their daily route plans, and maintain smooth operations within their service

Provide weekend cover on a roster basis

Vehicle Maintenance & Compliance

• Ensure all vehicles are being maintained to legal and company standards by the drivers,
• Track and record vehicle maintenance schedules and inspection outcomes.
• Conduct On Site driver vehicle audits with individual drivers
• Support the rollout of any new vehicle systems or telematics.

Ensure prompt reporting of vehicle defects, reducing costs to the business and maintaining Good Stewardship of the Charities funds

People Management & Welfare

• Provide regular communication and support to drivers who work remotely, ensuring they feel connected and valued.
• Conduct On Site driver visits and welfare checks, discussing performance, wellbeing, and training requirements.
• Monitor driver hours, manage driver holidays, ensure cover and compliance with working time regulations.
• Complete and manage driver sickness and absence
• Encourage a culture of safety, teamwork and respect.
• Manage any performance or conduct issues in line with company policy.
• Identify driver training requirements and provide a platform for this to be delivered.

Health, Safety & Compliance

• Ensure all drivers adhere to Health and Safety regulations, including safe loading and manual handling procedures.
• Promote and monitor driver adherence to road safety and driving standards.
• Investigate and report any accidents, incidents or near misses.
• Keep up-to-date with transport legislation and ensure compliance.

Reporting & Administration

• Maintain accurate records of driver activity, vehicle status, and stock movement.
• Prepare weekly and monthly reports on logistics performance, maintenance and driver KPIs.
• Contribute to process improvement and logistics efficiency initiatives.

This is an admin-based role where you will work from home around 3 days per week and 2 days will be spent conducting on site visits with individual drivers.

Previous delivery driver experience is NOT required, the role would be suitable to both someone with strong leadership and people management experience or a current driver who wishes to pursue progression into a leadership role. All candidates will be expected to be computer literate, although training will be given on relevant IT platforms.