Team Leader II — Customer Excellence & Growth Coach

Express Wash Concepts; Columbus (OH); Presencial; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous training

401k with company match

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Descripción de la vacante

Express Wash Concepts is seeking a Team Leader II at Moo Moo Express Car Wash in Columbus, OH. The role focuses on leading site operations, delivering superb customer service, and driving sales growth with a strong emphasis on quality standards.

The position offers $17.50 per hour, with opportunities for growth within Moo Moo Express Car Wash and the broader Express Wash Concepts family. Flex hours including weekends are required for this fast-paced, customer-focused environment.

Formación

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.

Responsabilidades

• Lead the team to deliver outstanding customer service and achieve sales growth.
• Greet customers and educate them about the Unlimited Wash Club.
• Engage with customers pre/post wash for satisfaction and upsell where appropriate.
• Maintain quality checks and lead the team to uphold service standards.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.

Conocimientos

Customer service

Sales experience

Leadership potential

Educación

High school diploma or equivalent

Descripción del empleo

Express Wash Concepts is seeking a Team Leader II at Moo Moo Express Car Wash in Columbus, OH. The role focuses on leading site operations, delivering superb customer service, and driving sales growth with a strong emphasis on quality standards.

The position offers $17.50 per hour, with opportunities for growth within Moo Moo Express Car Wash and the broader Express Wash Concepts family. Flex hours including weekends are required for this fast-paced, customer-focused environment.