Team Leader II, Auto Wash — Growth Path & 401k

Express Wash Concepts; Medina (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Unlimited Wash Club Membership

Uniforms provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts in Medina, Ohio is seeking a Team Leader to support site operations, drive exceptional customer service, increase sales, and uphold high quality standards. Starting at $17.50 per hour, the role offers ongoing training, a 401(k) with company match up to 4%, paid vacation, uniforms, and pathways to leadership within a fast-growing team.

If you’re reliable, bring a positive attitude, and can work flexible hours including weekends, you’ll fit right in and help our customers and

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Customer service

Leadership

Sales

Team motivation

Education

High school diploma or equivalent

Job description

Express Wash Concepts in Medina, Ohio is seeking a Team Leader to support site operations, drive exceptional customer service, increase sales, and uphold high quality standards. Starting at $17.50 per hour, the role offers ongoing training, a 401(k) with company match up to 4%, paid vacation, uniforms, and pathways to leadership within a fast-growing team.

If you’re reliable, bring a positive attitude, and can work flexible hours including weekends, you’ll fit right in and help our customers and