Team Leader II

Colonial Group; New York (NY); On-site; USD 80,000 - 95,000; Full time

Job summary

Breaking Ground seeks a Team Leader II to manage a street outreach team, ensuring evidence-based practices like Housing First and Harm Reduction guide field work. The role requires LMSW licensure, supervisory experience, and crisis intervention skills, with strong collaboration across partners and agencies in NYC.

35-hour work week with on-call coverage and code-red/blue participation are essential aspects of the position.

Qualifications

• NY Supervisor LMSW licensure required.
• 9.58 credentialing within first 3 months of hire required.
• Experience with Housing First, motivational interviewing and harm reduction.
• Crisis intervention experience and risk assessment.
• Excellent written and verbal communication; ability to work with diverse populations.

Responsibilities

• Oversee street outreach teams including Housing Advocates and a part-time Social Worker.
• Provide regular, structured supervision meetings for direct reports.
• Implement supervisory strategies and accountability systems for staff support.
• Promote outreach strategies using Housing First, Harm Reduction, CPI, and trauma-informed care.
• Lead during Code Blue/Red Alerts with clinical guidance for the team.
• Facilitate 9.58 involuntary hospital removals and ensure proper documentation.
• Build collaborative relationships with external partners and service providers (NYPD, EMS, etc).
• Attend onsite community partner meetings.
• Provide on-call coverage as needed for the program.
• Perform other duties as assigned.

Skills

Supervisory experience

Crisis intervention

Communication skills

Collaboration with stakeholders

Attention to detail

Bilingual Spanish/English

Driver's license

MS Office proficiency

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Microsoft Office

Job description

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Outreach Coordinator the Team Leader II manages and supervises a small street outreach team and helps with urgent requests or developing situations. They ensure their team utilizes Harm Reduction and Housing First approaches when conducting street outreach and engages with individuals to determine homelessness history, services needed, and appropriate placement options from the fieldin the moment.The Team Leader II ensures that their team is compliant with data entry requirements into DHS’ system and contractual requirements.

Programs staff are required to locate and assist street homeless individuals under the most extreme weather conditions. Managers are required to be in the field during Code Reds and Code Blues. Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment.

35-hour work week as well as on-call responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Successful oversight and performance management of street outreach teams including Housing Advocates and a part time Social Worker
• Provide regular, structured supervision meetings for direct reports
• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
• Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Participate in Code Blue/Red Alerts, providing clinical leadership to the team when they encounter challenging situations
• Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc
• Attend onsite meetings with community partners
• Provide on call coverage as needed for the program
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Previous supervisory experience preferred
• Obtain 9.58 credentialing within first 3 months of hire required
• Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
• Experience with crisis intervention, including, risk assessments and incident management
• Excellent communication skills (verbally and written) and ability to work with diverse population

Strong collaborative skills; ability to work successfully with a wide range of internal and external stakeholders

• Detailed oriented and can manage team tasks
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
• Bilingual Spanish/English preferred