Assistant Director, Programs, Connect to Care

Colonial Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Breaking Ground in New York City seeks an Assistant Director, Programs, Connect to Care, to support the Program Director in the street outreach program. The role provides supervision to 4-6 staff and guides Social Services Supervisors with day-to-day oversight, ensuring high-quality client engagement and service delivery while maintaining high-level performance reports.

The position emphasizes collaboration with internal teams and external partners, along with data-driven reporting and ongoing

Qualifications

• NYS Licensed Masters Social Worker (LMSW) required.
• Minimum 2 years of supervisory experience.
• Experience with 24/5 programs and homeless populations preferred.
• Strong clinical understanding of Housing First, client-centered motivational interviewing, Harm Reduction, and related service delivery concepts.
• Ability to work with diverse stakeholders and manage multiple priorities.
• Proficiency with Microsoft Office; willingness to learn new databases.

Responsibilities

• Manage social service delivery including program oversight, staff supervision, and training.
• Manage 4-6 direct reports.
• Liaise with external stakeholders to ensure responsive program service delivery.
• Oversee delivery of services including outreach caseload, case management linkage, and referrals for psychiatric assessment and treatment as appropriate.
• Collaborate with internal teams including street outreach, safe haven, stabilization bed sites, and evaluation units.
• Generate regular and ad-hoc reports on outcomes, goals, and data tracking.
• Establish and maintain productive working relationships with proactive problem-solving.
• Some after-hours on-call required.
• Perform other duties as assigned.

Skills

Supervisory experience

Communication

Bilingual

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Microsoft Office

Access databases

MS Word

MS Excel

MS Outlook

MS Teams

Job description

Reporting to the Director, Programs, the Assistant Director, Programs, Connect to Care, is responsible for supporting the Program Director in the overall management of the street outreach program. This position provides direct supervision to 4-6 staff. The Assistant Director provides each Social Services Supervisor with regular guidance and consistent support for oversight of day-to-day program operations, ensuring high quality client engagement and exceptional service delivery. The Assistant Director supports the Director by maintaining high-level reports that detail the program performance metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage social service delivery including program oversight, staff supervision, and training
• Manage 4-6 direct reports
• Liaise with external stakeholders including various service partners, government, community, and other agencies to ensure responsive and effective program service delivery
• Oversee delivery of services including adding individuals to outreach caseload; ensuring individuals are linked to case management; make referrals for psychiatric assessment, and treatment as appropriate
• Ensure effective collaboration with internal stakeholders including other street outreach teams, safe haven and stabilization bed sites, Breaking Ground ‘s Central Intake Unit, Compliance, Research and Evaluation, building staff, etc.
• Generate regular and as-needed reports on outcomes, goals, and data tracking
• Establish and maintain strong and productive working relationships, with an emphasis on positive and proactive problem-solving
• Some after hours on-call required
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 2 years of supervisory experience
• Experience working in 24/5 programs and working with homeless or formerly homeless populations strongly preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual preferred