Team Leader- Homeless Services CSP-HI

Eliot Community Human Services; Northampton (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Financial Security

Professional Growth

Job summary

Eliot Community Human Services in Massachusetts is seeking a Team Lead for CSP-HI to supervise clinical teams delivering housing-first and recovery services to unhoused populations. The role emphasizes leadership, supervision, and program growth within a mission-driven setting.

Ideal candidates bring a strong background in behavioral health, supervision of frontline staff, and experience coordinating services with community agencies.

Qualifications

• Requires Master’s degree in social work, counseling, psychology, nursing, or a closely related field.
• At least two years direct experience with underserved populations and at least one year of managerial experience.
• Demonstrated ability to identify and access community resources.

Responsibilities

• Support the Director of CSP-HI Services with clinical and administrative oversight of CSP-HI Services including program growth/expansion.
• Provide onboarding support and training to new hires related to policies, procedures and best practices.
• Provide real-time guidance, consultation and consistent weekly supervision to assigned Housing First Coordinators and Recovery Coaches.
• Provide comprehensive assessment and triage of incoming CSP-HI referrals.
• Liaise with internal/external partners regarding service needs and risk.

Skills

Team supervision

Clinical service delivery

Case management

Underserved populations experience

Education

Master's degree in social work, counseling, psychology, nursing, or related field

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot’s Homelessness Services Division is seeking a dedicated Team Lead to join our Community Support Program (CSP-HI). Through outreach and case management, CSP-HI provides services to address the health related social needs of members who are experiencing homelessness and are frequent users of acute health MassHealth services, or are experiencing chronic homelessness. Eliot’s CSP-HI teams work collaboratively with community agencies, and federal and state providers to address the needs of unhoused populations in communities across the Commonwealth.

The ideal candidate is a dedicated and experienced behavioral health professional with a strong background in clinical service delivery and team supervision, particularly within underserved or housing-insecure populations.

Responsibilities

• Support the Director of CSP-HI Services with clinical and administrative oversight of CSP-HI Services including program growth/expansion.
• Provide onboarding support and training to new hires related to policies, procedures and best practices.
• Provide real-time guidance, consultation and consistent weekly supervision to assigned Housing First Coordinators and Recovery Coaches – including side-by-side experiential learning in the field.
• Provide comprehensive assessment and triage of incoming CSP-HI referrals.
• Liaise with internal/external partners regarding service needs and risk.

Qualifications

• Requires a Master's degree in social work, counseling, psychology, nursing, or another closely related field
• At least two years direct experience with underserved populations and at least one year of managerial experience.
• Demonstrated ability to identify and access community resources.
• Must have a valid driver's license and reliable transportation.
• Clinical license preferred.

Schedule: Monday-Friday, 9am-5pm

Annual Salary: $70,000 USD - $80,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.