Team Leader- Homeless Services CSP HI

eliotcommunityhumanservices; Danvers (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Tuition reimbursement

Leadership development

Job summary

Eliot Community Human Services, Mass., seeks a Team Lead for the CSP-HI homelessness services division. You will oversee clinical and administrative functions, guide Housing First Coordinators, and coordinate with partners to triage referrals and address health-related social needs.

The role requires a Bachelor’s in a related field, two years’ experience with underserved populations, and managerial exposure. A driver’s license is required; Master’s in healing arts preferred.

Qualifications

• Requires a Bachelor’s degree in social work, counseling, psychology, nursing, or related field.
• At least two years direct experience with underserved populations and at least one year of managerial experience.
• Demonstrated ability to identify and access community resources.
• Must have a valid driver’s license and reliable transportation.
• Master’s degree in healing arts preferred.

Responsibilities

• Support the Director of CSP-HI Services with clinical and administrative oversight of CSP-HI Services including program growth/expansion.
• Provide onboarding support and training to new hires related to policies, procedures and best practices.
• Provide real-time guidance, consultation and consistent weekly supervision to assigned Housing First Coordinators and Recovery Coaches - including side‑by‑side experiential learning in the field.
• Provide comprehensive assessment and triage of incoming CSP‑HI referrals.
• Liaise with internal/external partners regarding service needs and risk.

Skills

Managerial experience

Experience with underserved popula­t­-

Access community resources

Valid driver’s license

Education

Bachelor’s degree in social work, counseling, psychology, nursing, or related field

Master’s degree in healing arts preferred

Job description

Join Eliot - A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

• Generous Paid Time Off - Vacation, sick time, and paid holidays
• Comprehensive Benefits - Medical, dental, and vision plans
• Retirement Savings - 401(k) with employer match
• Wellness & Family Support - Discounted fitness services and access to trusted childcare resources
• Financial Security - 100% company-paid life and accidental death insurance
• Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Homelessness Services Division is seeking a dedicated Team Lead to join our Community Support Program (CSP-HI). Through outreach and case management, CSP-HI provides services to address the health related social needs of members who are experiencing homelessness and are frequent users of acute health MassHealth services, or are experiencing chronic homelessness. Eliot's CSP-HI teams work collaboratively with community agencies, and federal and state providers to address the needs of unhoused populations in communities across the Commonwealth.

Responsibilities

• Support the Director of CSP-HI Services with clinical and administrative oversight of CSP-HI Services including program growth/expansion.
• Provide onboarding support and training to new hires related to policies, procedures and best practices.
• Provide real-time guidance, consultation and consistent weekly supervision to assigned Housing First Coordinators and Recovery Coaches - including side‑by‑side experiential learning in the field.
• Provide comprehensive assessment and triage of incoming CSP‑HI referrals.
• Liaise with internal/external partners regarding service needs and risk.

Qualifications

• Requires a Bachelor's degree in social work, counseling, psychology, nursing, or another closely related field.
• At least two years direct experience with underserved populations and at least one year of managerial experience.
• Demonstrated ability to identify and access community resources.
• Must have a valid driver's license and reliable transportation.
• Master's degree in healing arts preferred.

Schedule: Monday-Friday, 9am-5pm

Annual Salary $75,000 - $85,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.