Team Leader - Growth, Training & Service Excellence

Chick-fil-A; Southaven (MS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling (and Sundays off)

Learning from experienced Operators

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Southaven, MS is seeking a Team Leader to support senior leadership, run daily operations, and coach team members in a fast-paced restaurant environment. The role emphasizes guest service, teamwork, and accountability.

You will lead by example, help train new hires, and ensure tasks are completed to keep the restaurant running smoothly. The position offers growth opportunities and a people-focused culture.

Qualifications

• Smile and greet guests with a positive attitude.
• Create and Maintain Eye Contact with guests.
• Speak Enthusiastically to guests and team members.
• Make Emotional Connections with Guests.
• Reliable transportation to and from work.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve teammates.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.

Responsibilities

• Participate operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Offer immediate and respectful response to Guest's needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.

Skills

Smile

Eye contact

Enthusiastic speech

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team leadership

Behavioral issues management

Teamwork ownership

Job description

Chick-fil-A in Southaven, MS is seeking a Team Leader to support senior leadership, run daily operations, and coach team members in a fast-paced restaurant environment. The role emphasizes guest service, teamwork, and accountability.

You will lead by example, help train new hires, and ensure tasks are completed to keep the restaurant running smoothly. The position offers growth opportunities and a people-focused culture.