Team Leader, GetGo

Giant Eagle; Solon (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to oversee a dynamic team and ensure exceptional customer service. In this role, you will be responsible for hiring, training, and directing Team Members while driving sales through effective coaching and merchandising strategies. Your leadership will be pivotal in creating a positive work environment and ensuring operational efficiency. If you have a passion for retail and a knack for team development, this position offers an exciting opportunity to make a significant impact and grow within a supportive company culture.

Qualifications

• 3-5 years of experience in retail management or supervisory roles.
• Ability to lift up to 50 pounds and manage team dynamics.

Responsibilities

• Supervise and train Team Members, ensuring excellent customer service.
• Manage budgets and inventory for the department or location.
• Provide continuous feedback and coaching to enhance team performance.

Skills

Retail Management

Team Leadership

Customer Service

Coaching

Inventory Management

Education

High school diploma or equivalent

Job description

Job Summary

A GetGo Team Leader supervises Crew and WetGo Leads and other Team Members. The Team Leader will report to a Supermarket Store Leader. A Team Leader is responsible for hiring the right person, ensuring training is completed and by directing and developing the team. Growing sales through coaching and directing Team Members to execute merchandising plans, ensuring excellent customer service, controlling costs and continuously improving processes are also key responsibilities.

Job Description

• Experience Required: 3 to 5 years
• Experience Desired: 1-3 years Retail Management or supervisory experience
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Your principal, main, major or most important duty includes one or some combination of the following tasks:

1. Interview, select and train Team Members;
2. Direct the work of Team Members;
3. Appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;
4. Handle Team Member issues including, but not limited to complaints;
5. Discipline Team Members;
6. Plan the work;
7. Distribute or assign the work among Team Members;
8. Provide for the safety and security of Team Members or the store;
9. Manage the budget for your department or location;
10. Manage inventory for your department or location;
11. Monitor or implement compliance measures.

Consistently makes sound decisions and takes appropriate actions to:
Meet or exceed key performance metric targets/projections; Execute merchandising plans in order to maximize sales and reduce waste; Manage inventory to maximize sales, control costs and reduce waste; Schedule Team Members to ensure coverage that meets the needs of the business and Team Members; Delegate and assign work to Team Members to ensure match between work to be done and Team Member knowledge and skills.

Interviews Team Member candidates by following a standard procedure. Consults with store leader or district leader on final Team Member hiring decisions.

Supports the professional development of Team Members through appropriate talent management processes.

Provides continuous, effective feedback and coaching to Team Members related to safety, service, and overall work performance, including fairly managing performance problems. Models Our Core Values, relevant Skills for Success and Team Member-level knowledge and skills.

Ensures that all Team Members are trained to perform their jobs safely, effectively and to provide great customer service. Conducts all aspects of store orientation following a standard procedure, including following up with all new Team Members during and following initial orientation and job skills training.

Ensures conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by engaging Team Members in continuous improvement efforts.