Team Leader, Food Services

UPMC; Pittsburgh (Allegheny County); On-site; Full time

Job summary

An established industry player is seeking a Full Time Team Leader for Food Services to support its Dietary and Cafeteria department. This entry-level management role offers a pathway to supervisory positions while focusing on training and developing food service associates. The ideal candidate will supervise staff, ensure adherence to safety and quality standards, and handle customer service recovery effectively. With a structured schedule and opportunities for growth, this position is perfect for individuals looking to advance their careers in food service management.

Qualifications

• Entry-level management position with opportunities for advancement.
• Strong focus on training and developing food service associates.

Responsibilities

• Supervise hourly associates and ensure adherence to policies.
• Monitor food safety and sanitation programs for compliance.
• Train and orient new team members per department guidelines.

Skills

Supervision

Training and Development

Food Safety Management

Customer Service

Education

High School Diploma

Management Experience

Job description

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department!

This is an entry level management position with opportunities to advance to Supervisor and Manager of food services! The starting rate for this position is $18.60/hour. Salary will be determined at time of offer and is based on multiple factors.

This position will work Monday-Friday from 11:15am-7:45pm with every other weekend and holiday. Weekend/holiday hours are 9am-5:30pm.

Purpose:
Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities:

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.