Team Leader, Customer Service & Retail Operations

Whole Foods Market; Charleston (SC); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Charleston, SC, is seeking a capable Team Member to assist the Team Leader in daily operations, lead and develop Team Members, and ensure exceptional customer service. The role requires retail experience and supervisory exposure, with emphasis on safety and adherence to SOPs.

The position participates in merchandising, regulatory compliance, and program execution while supporting a positive work environment and high performance teams.

Qualifications

• 18+ months retail Team Member experience
• 6+ months of supervisory experience
• Proficiency with email, Microsoft Office, and operations-related applications

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.

Skills

Team leadership

Customer service

Retail knowledge

Regulatory compliance

Communication

Tools

Microsoft Office

Job description

Whole Foods Market in Charleston, SC, is seeking a capable Team Member to assist the Team Leader in daily operations, lead and develop Team Members, and ensure exceptional customer service. The role requires retail experience and supervisory exposure, with emphasis on safety and adherence to SOPs.

The position participates in merchandising, regulatory compliance, and program execution while supporting a positive work environment and high performance teams.