Team Leader - Customer Experience & Training

Wild Fork Foods

Aurora (IL)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

401k Retirement Plan

Vacation Time, Paid Holiday & Birthday

Monthly Bonus Potential

WF Unlimited – Free Shipping

Chew On This – One giveaway product a月

Job summary

Wild Fork Foods is seeking a Team Leader to support store leadership by overseeing daily operations, delegating tasks, and driving performance. You will foster collaboration, train Sales Leaders, and ensure the Personal Chef experience for guests.

As a Brand Ambassador, you will develop product knowledge, handle customer concerns per SOPs, supervise staff, and coordinate local marketing with the SSL. You will also monitor KPIs, inventory, and pricing while guiding the team to meet store

Qualifications

One year of customer service experience in retail, hospitality, or restaurant is required.
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs.
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends, and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
Ability to retain product knowledge, train, and lead people.
Enthusiasm and passion for food and customer service preferred.
Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office
High school degree or GED preferred.
Previous retail supervisory experience preferred.

Responsibilities

Lead on-the-job training for all new joiners, ensuring onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
Collaborate with SSL to ensure all new joiners’ schedule allows for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simplest and most efficient ways.
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
Collaborate with SSL to evaluate employee performance and identify training needs.
With humility supervise and motivate Sales Leaders to perform their best.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Monitor and maintain store inventory, have working knowledge of on-hand and out-of-stock products to communicate to the team and the customer.
Execute other related duties as assigned.