Team Leader, Critical Time Intervention (CTI)

ACMH INC; New York (NY); On-site; USD 87,723 - 107,217; Full time

Benefits offered by this job

Generous benefits

Professional development opportunities

Job summary

A nonprofit organization supporting mental health in New York seeks a Team Leader for Critical Time Intervention. The role involves overseeing program operations, managing staff, and ensuring compliance with regulations. Candidates should be Licensed Practitioners with 3-5 years of relevant experience, strong leadership, and communication skills. A generous salary of $97,470 plus benefits is offered.

Qualifications

• 3-5 years experience with individuals who have mental health or substance use disorders.
• Demonstrated competency in clinical documentation.
• Experience collaborating with hospital systems is preferable.

Responsibilities

• Oversee program operations and ensure compliance with standards.
• Recruit and supervise program staff.
• Conduct quality assurance audits.
• Manage referrals and facilitate service access.

Skills

Leadership skills

Clinical documentation

Motivational interviewing

Written communication

Verbal communication

Education

Licensed Practitioner of the Healing Arts (LPHA)

Job description

Position: Team Leader, Critical Time Intervention (CTI)

Function: Responsible for overall program operations and services for the CTI Team

Reports to: Senior Vice President for Community Care

Location: Manhattan

Tasks

• Ensures the delivery of program services with fidelity to the CTI Model and in compliance with OMH and Medicaid regulatory standards.
• Recruits and supervises program staff.
• Conducts initial and continuing staff training.
• Ensures the implementation of safety and emergency services.
• Liaises with partnered hospital systems to manage referrals and facilitate access to services.
• Manages outreach and engagement, admissions and discharges, assessment, case presentations and team assignments.
• Oversees assessments and service planning to assure timely access to appropriate services.
• Ensures the documentation of program services in client charts and program records.
• Responds to inpatient and ER admission alerts and contacts medical provider/hospitals for admission/discharge information.
• Conducts quality assurance audits and activities to assess the effectiveness of services delivered, to ensure member charts & documentation are in compliance, and to ensure that quality services are being delivered to clients.
• Ensures required reporting to regulatory bodies and third-party payers.
• Certifies the eligibility for billing to third parties for program services rendered.
• Ensures the appropriate use of client service dollars by approving plans and expenditures.
• Convenes weekly team meetings ensuring that the entire caseload is reviewed, follow up activities are assigned and all requested follow up activities are conducted.
• Monitors phases of services and manages caseloads according to phases.
• Maintains and updates resource list for staff.
• Regularly updates supervisor on clients at risk, as well as personnel matters.
• Investigates incidents and reportable events.
• Ensures timely and accurate recording and reporting of data.
• Coordinate staff schedules and manage on-call requirements ensuring timely response to referrals and clinical events
• Responsible for payroll reports, reviewing employee timesheets, monitoring hours worked and vacation time.
• Submits other reports as required.
• Is on call for emergencies.
• Duties as assigned by supervisor.

Requirements

Licensed Practitioner of the Healing Arts (LPHA) with 3-5 years post-licensure experience working with individuals who have mental health, or co-occurring mental health and substance use disorders, preferably with experience collaborating with hospital systems. Demonstrated competency in clinical documentation, stage-wise treatment and motivational interviewing. Strong written and verbal communication skills and strong leadership skills. Previous management and supervisory experience preferred.

Salary: $97,470 plus generous benefits.

Please include a resume, cover letter and contact information for 3 professional references.

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.