Health Navigator/Care Coordinator, Care Management Services (CMS - NMCC)

ACMH, Inc.; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

ACMH, Inc. in Manhattan seeks a Health Navigator/Care Coordinator to assess clients, engage them in health/wellness, and develop comprehensive care plans. The position requires travel across Manhattan, Queens and the Bronx and a Monday–Friday, 9:00am–5:00pm schedule, reporting to the Director of Care Management Services.

B.A. or M.A. in social services or related field with two years of direct service experience is required; strong written and verbal communication skills are essential, bilingual

Qualifications

• Bachelor's or MA in social services or related field.
• Two years of direct service experience.
• Strong written and verbal communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Develop rapport with clients to engage them in improving health and wellness.
• Administer standardized health and psychosocial risk screenings per protocol.
• Identify interventions and develop a comprehensive care plan.
• Collaborate with care team to address needs and optimize outcomes.
• Coordinate care by scheduling appointments and arranging transportation.
• Document interventions and contacts in the EHR.
• Participate in team meetings and clinical conferences.
• Advocate for client goals and connect to community resources.

Skills

Written & Verbal Communication

Bilingual English/Spanish

Education

BA or MA in social services or related field

Two years of direct service experience

Job description

Description

Position: Health Navigator/Care Coordinator, Care Management Services (CMS - NMCC)

Function: Responsible for the assessment and engagement of clients around health and wellness and the development of a comprehensive care plan.

Reports to: Director, Care Management Services

Location: Manhattan with travel throughout Manhattan, Queens & the Bronx

Schedule: Mondays through Fridays (9:00am-5:00pm)

Tasks:

• Develops rapport with clients in order to engage them in improving their health and wellness.
• Administers standardized health and psychosocial risk screenings according to Health Home protocols and timeframes.
• Utilizes health screenings to identify interventions and develop a comprehensive care plan
• Collaborates with members of the care team to identify needs and develop a plan to help client achieve optimal health outcomes.
• Implements tasks outlined on the care plan and ensures follow up and continuity of care between client interactions.
• Regularly reviews and updates the care plan to correspond with services being provided.
• Documents all interventions and attempted contacts in the EHR in accordance with program standards.
• Works in collaboration with care providers to address Gaps in Care
• Assesses domiciled client's living conditions by conducting home visits
• Works with family members and other collaterals of the client's choice to facilitate planning and delivery of care
• Provides comprehensive transitional care following hospitalization events in accordance with ACMH Critical Time Intervention (CTI) Protocols.
• Reviews new information and complex cases with PCP and multidisciplinary team and incorporates recommendations into the care plan.
• Facilitates care delivery by scheduling appointments, obtaining necessary information, and arranging transportation.
• Utilizes evidenced based practices, such as motivational interviewing, to empower clients to grow and attain goals.
• Embraces the team model by collaborating with members of the team and providing support as needed
• Identifies community resources and makes referrals as needed.
• Supports client goals and serves as an advocate on client's behalf
• Administers CSD funds (Client Service Dollars) and submits required documentation
• Regularly participates in team meetings and weekly clinical conference
• Attends in-service training as requested
• Duties as assigned by supervisor

Requirements

B.A. or M.A. degree in social services or related field and two years of experience providing direct service in the human service field or nursing or CM/Service Coordination. Strong written and verbal communication skills. Bilingual English/Spanish preferred.

Salary: $60,419 plus generous benefits.

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.